This internship involves assisting with CRM updates, tracking user feedback, supporting workflows, and learning about analytics in customer success.
Careers at Thinking IT Corp. & Affiliated Companies
We’re building the time layer for the workplace of the future. Thinking IT Corp., along with our affiliated companies Maverick and Sigma, is a remote-first group providing IT and Marketing services to clients in the iGaming industry, with a strong focus on the U.S. market.
Our Operations and User Success team ensures clients get the most value from our products, keeping communication smooth and processes efficient. If you’re curious about operations, user success, and CRM systems, this internship is your chance to gain hands-on experience while contributing to meaningful projects.
Typical tasks you might experience:
- Assisting with CRM updates and database management
- Tracking user feedback and support tickets
- Supporting internal operational workflows and documentation
- Learning how analytics inform customer success strategies
Requirements
- Currently studying or recently graduated in Business, Management, Communications, or a related field (all majors welcome if interested)
- Interest in customer success, operations, or CRM systems
- Strong organizational skills and attention to detail
- Comfortable communicating clearly in English (written and spoken)
- Willingness to learn CRM tools (experience with HubSpot, Salesforce, or similar is a plus, not a must)
- Proactive, problem-solving mindset
Benefits
- Fully remote work
- Paid time off benefits
- Flexible hours (depending on role requirements)
- A collaborative, youthful culture
- Slack / Discord & Google Workspace (instead of Microsoft Teams and Outlook)
- The right tools to get your job done effectively
- Automation and process-driven workflows to make work smoother
- Tailored onboarding and coaching
- Fast career scaling
- Hands-on experience with CRM systems and customer success workflows
- Training in managing user support tickets, feedback, and process optimization
- Exposure to international clients in the iGaming industry
- Mentorship from the Operations and User Success team
Top Skills
Crm Systems
Google Workspace
Hubspot
Salesforce
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