Operations Support Supervisor

Job Description Summary

Location: Basel, Switzerland
About the role:
The purpose of the Operations Support Supervisor role is to effectively manage the connection between the Flight Department Team and the external service provider, ensuring robust supervision of all related flight planning functions, along with a focus on administrative duties such as invoice management in accordance with the P2P process and the management of the annual budget by controlling costs on a monthly basis. This position will focus on supervising the vendor in its flight planning, flight support, briefings, in-flight monitoring. Furthermore, this function coordinates the information exchange between the flight crew, the external vendor, the booking agents, and all internal departments.

Job Description

Key Responsibilities:

• Supervise the external service provider in the process of flight preparation, planning, support, and in-flight monitoring to ensure safety, compliance and efficiency.

• Mediating as the critical link between the flight crew, all internal departments, the external service providers, and all booking agents.

• Coordinating with the booking agents and certifying proper processing of all flight requests via the designated booking tool.

• Establishing smooth coordination and communication with all departments.

• Coordinate frequent Audits with the external service provider in collaboration with the Aviation Compliance Manager.

• Manage the administrative duties such as invoice management in accordance with the P2P process to ensure the smooth flow of financial transactions.

• Handle the management of the annual budget by controlling costs on a monthly basis, ensuring an efficient allocation and utilization of resources.

Essential Requirements:

• Proven experience in the aviation industry, preferably OPS planning and ground operations management.

• Flight Dispatch License (preferred).

• Excellent organizational skills and attention to detail.

• Excellent written and verbal communication capabilities.

• Proven leadership skills, with experience in a supervisory role.

• Administrative management skills, especially in invoice management and budget control.

Benefits and rewards:

Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in any order to receive more detailed information about essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Skills Desired

Information Security Risk Management, ITIL, Quality Management, Root Cause Analysis (RCA), Sec Ops (Security Operations), Vendor Management