Operations Supervisor

• Competitive Salary

• Twenty-two days holidays

• Medical refund scheme

• Enhanced statutory sick pay

• 1.5% employer matched Pension scheme

• Enhanced Maternity and Paternity benefits

• Access to Hubex benefits and discounts platform

• Life Assurance x2 basic salary

• Employee Assistance Programme

• Opportunities for career advancement and professional development

• Voluntary flu vaccination voucher

• Bike to Work Scheme

• Ensure standard operating procedures are followed in all areas of the location. Highlight any gaps or areas for improvement or focus at the location and provide innovative and effective solutions.

• Maintain a presentable and well-organised station, ensuring all facilities and equipment are in excellent condition.

• Lead day-to-day operations and be the go-to person for resolving operational issues and making quick decisions on all aspects of the business including ensuring a smooth pick up and return shuttle bus service.

• Ensure strict compliance for vehicle and key security and lost property by ensuring reports are completed by weekly deadlines and any anomalies resolved promptly

• Respond to stock anomalies and unauthorised removal of telematics devices and address them promptly.

• Manage fleet cars/vans, upgrades, and space planning particularly during evening and weekend shifts.

• Protect the business against risk by ensuring all processes regarding insurance and terms and conditions are followed by staff.

• Monitor and drive customer satisfaction (NPS scores) by ensuring all staff uphold customer service standards.

• Manage daily operations for Sharebox & D2C requirements by ensuring all bookings are met within lead times and be point of contact for queries and requests.

• Be present at the customer facing areas and lead by example in creating and upholding and maintaining company standards for service levels

• Address customer queries/complaints in a timely and professional manner, ensuring positive resolutions and clear communication on outcomes. Provide customers with regular updates and close their complaints.

• Oversee and account for day to day activities of the operations assistants working in the location including but not limited to management of tax discs, idle vehicles, fleet checks and key control. 

• Conduct regular planned and unplanned audits in various departments to ensure compliance with group audit requirements.

• Work with the fleet and logistics manager to ensure optimal vehicle availability including vans especially for evenings and weekends and peak times including accounting for and recording booking volumes for the coming week and highlighting any potential affects on resources/customer journey and space availability.

• Proactively identify and address any operational challenges or areas for improvement.

• Supervise the activities of customer facing and operational staff to ensure productivity and address any performance issues and conduct 1:1 meetings when required.

• Assist in managing and recording staff absence coverage and return to work interviews and 1:1 meetings. Overlooking daily plan and highlight any potential issues. 

• Provide support to the Airport Manager in the execution of various ad hoc duties and special projects as needed, ensuring efficient operations and timely completion of tasks.

• Problem-solving and analytical thinking with a focus on improving operational performance.

• Excellent time management and multi-tasking skills.

• Proficient in Microsoft Office and experience with reporting tools like Qlikview.

• Full Category B driving licence for at least 2 years.

• Fluent in English, both spoken and written.

• Strong attention to detail and a commitment to health and safety.

 Why Choose Europcar?

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation, we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

EMG

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com