Operations Senior Associate

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The Ireland Operations Senior Associate will primarily be responsible for the Coinbase Ireland ("CBIE") Operational Resilience Framework to comply with Central Bank of Ireland Cross Industry Guidance on Operational Resilience and for providing day to day support across Ireland Operations, including but not limited to risk assessment and approvals of proposed launches impacting Coinbase Ireland. The successful candidate will maintain and enhance all aspects of the CBIE operational resilience framework including, service criticality assessment, and business continuity management. Operational resilience obligations include defining , documenting, and testing how Coinbase identifies and prepares, responds and adapts, recovers and learns from business impacting events. We're looking for somebody who is passionate about operations and business continuity and who is driven to manage a robust program at a rapidly growing company. The ideal candidate is a collaborative, detailed oriented, self starter who will leverage their experience to successfully develop the CB Ireland operations. This role will report to the COO of Ireland and work under the general supervision of the CB Ireland Country Director.
What you'll be doing (ie. job duties):

• Responsible for maintaining all aspects of the CB Ireland Limited ("CBIE") Operational Resilience Framework to comply with CBI Cross Industry Guidance on Operational
• Ensure compliance with all Governance requirements for the CBIE Operational Resilience Framework
• Maintain and uplift criticality criteria and assessment of business services to define CBIE Critical or Important Business Services ("CIBS")
• Annual review and uplift of CIBS's Impact Tolerances
• Own and maintain the CBIE Interdependencies Maps, identify and track critical systems, processes, people, partners and locations that are crucial to the continued business operations. Ensure alignment with the CBIE Digital Operational Resilience Act ("DORA") Register of Information and the CBIe Outsource Register.
• Annual uplift of the Incident Management policy, Incident Management procedure and Crisis Communications Plan
• Work cross functionally with Technology, Security, Operations and IT, Infrastructure, Engineering and Risk teams to coordinate and lead business continuity plans and scenario testing, identify and prioritise remediation, and track completion.
• Business continuity metrics and reporting
• Promote an effective culture of learning and continuous improvement as operational resilience evolves including driving training cross functionally and completing annual self assessment of the framework.
• Maintain compliance with all standards, regulations, and requirements.
• Ensure follow up and closure of actions to address root causes of errors and complaints in compliance with Error Handling Policy and Complaints Handling Policy and all regulatory obligations.
• Support as required across 1 Lod Operations key areas include planned launch assessments and approvals, staffing and organisation, audits etc

What we look for in you (ie. job requirements): To be completed by all business teams except Eng.

• Proven track record in operational management and oversight, including policies and procedures development and monitoring day-to-day activities
• Proven track record and understanding of operational resilience to comply with Central Bank of Ireland Cross Industry Guidance on Operational resilience
• Passion to be outstanding in everything you do
• Good understanding of how the various functions of a regulated financial services business operate (e.g. Product Launch, Operations, Compliance, Finance, Risk, Treasury, Audit, Outsourcing)
• Problem solving, ability to identify and analyze problems effectively and develop optimal solutions
• Organizational Skills & Time Management, excellent ability to oversee multiple tasks, prioritize effectively, and meet deadlines
• Risk Management, proficient in identifying, assessing, and mitigating potential risks that could disrupt operations and developing contingency plans
• Clear verbal and written communicator
• Ability to have impact and influence with senior, peer & junior colleagues both regionally and globally
• Proven judgment to assess risk impact & address or escalate accordingly
• A self starter who takes ownership and initiative for identifying opportunities, drives continuous improvement and is happy to roll up sleeves
• Able to work in a fast-paced environment with strong prioritization skills

Nice to haves:

• Previous experience working in a multinational / US-headquartered business
• Experience with retail-oriented payments, trading, or brokerage platforms
• Previous work experience or personal interest in crypto/blockchain space

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Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).
Pay Range:
€101.000 - €101.000 EUR
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) .
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AI Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com