Operations Lead - Cybersecurity Pentest Team

Job Description
As a Cybersecurity Specialist within CTC Cyber Ops Pentesting Operations, you will be responsible for the successful execution of our testing portfolio. Your role will involve delivering enhancements and implementing changes that increase productivity, enforce control and cybersecurity best practices, and improve customer satisfaction. You will oversee risk reduction and tooling initiatives, and deliver cost-effective solutions that prioritize our clients. Your tasks will also include analyzing, designing, developing, and delivering solutions to strengthen our operations in Cybersecurity, Technology, and Controls. You won't just be monitoring our data, but innovatively protecting it. With a collaborative mindset, you will support transformation work on pentest assessment delivery operations and engagement.
Job Responsibilities:

• Lead and oversee the operations of cybersecurity penetration testing engagement, ensuring alignment with industry best practices and emerging trends.
• Provide technical guidance and support for pentest debugging, scoping, and technical documentation.
• Develop and implement automation and tooling solutions to address operational gaps and enhance efficiency.
• Collaborate with clients to understand their technical needs and scope, ensuring alignment with our service offerings.
• Partner with senior management to achieve strategic goals through transformation initiatives, focusing on improving and transforming service delivery.
• Work with service partners on an as-needed basis to resolve scoping disagreements, support with tooling and testing debugging.

Required qualifications, capabilities and skills:

• Strong technical background in cybersecurity, with specific expertise in penetration testing and security assessment activities.
• Technical proficiency in debugging and scoping penetration tests, as well as creating and reviewing technical documentation.
• Familiarity with automation tools and techniques, with the ability to work with product teams to develop solutions.
• Proven experience in operations, risk, and controls management processes & principles, with a focus on cybersecurity.
• Experience in process engineering and re-engineering, with a focus on automation and continuous improvement.
• Excellent client-facing skills, with the ability to build partnerships and interact with third-party vendors and teams across different regions.
• Strong problem-solving skills, with the ability to anticipate and resolve roadblocks impacting SLAs.
• Proven commercial experience with Microsoft Excel, Visio, PowerPoint is a MUST.

Preferred qualifications, capabilities and skills:

• Experience with Jira and Scrum Master knowledge is a distinct advantage.

This role requires a wide variety of strengths and capabilities, including the ability to work within a diverse team, excellent communication skills, and adherence to JPMC company standards, procedures, and policies.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.