Join us, be part of more.
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
We’re the pride of Ireland. Bord Gáis Energy have been powering the nation’s homes and businesses for almost 40 years. But now, we’re so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we’re at the heart of the energy transition in Ireland, strengthening the country’s energy security and helping customers get ready for a net zero future.
We have an exciting new opportunity for an Operations Coordinator - Installations. You will play a critical role within the Local Heroes & Net Zero teams, providing first-line support to customers and installers across the Local Hero and Net Zero ecosystems. You will share responsibility for achieving positive outcomes for customers and installers throughout the end-to-end installation journey.
What will you do?
- Provide first line support via phone and email to customers to manage issues, complaints, and queries, arbitrating with installers and ensuring a resolution is agreed.
- Provide first line support via phone and email to installers to manage issues, complaints, and queries, arbitrating with customers and ensuring a resolution is agreed.
- Coordinate installation schedules, initial surveys, and communication across customers and field teams.
- Build and manage relationships with key traders on the Local Heroes platform to ensure future growth and scalability.
- Build and manage relationships with surveyors and installers in the Net Zero team to ensure future growth and scalability.
- Operate to Local Heroes Introducer Model Standard and provide constant check and challenge to ensure that the traders recruited are delivering the right brand standards and quality of service.
- Champion the boiler/EV installation process and ensure a smooth journey for both installers and customers through effective communication and organized planning.
- Support our business units with ongoing analysis, assisting in the identification of root cause issues and driving the resolution of these issues.
- Assist in the reduction of complaints and improving our customer service offering.
- Engage with suppliers to ensure delivery deadlines are met and orders are fulfilled.
- Contribute to the ongoing achievement of key metrics.
Here's who we're looking for:
- Significant experience working in Customer Service/Operations, Sales Operations, or a similar analytical role.
- Salesforce experience is preferred (navigation, case management, dashboards & reporting).
- Team oriented individual who will provide ground support for our sales and operations team.
- Aptitude for identifying gaps and implementing solutions.
- Demonstrate ability to utilise technology for building solutions.
- Ability to pay attention to detail while handling multiple, simultaneous projects under deadline pressure.
- Demonstrate experience in playing an important role in project(s).
- Positive attitude with the ability to adapt to changing circumstances.
- Self-motivated and able to drive results independently.
- Experience working with contractors or third parties.
- Demonstrate experience of using data (Business Intelligence) to make informed decisions and influence others.
Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.
https://www.morethanacareer.energy/bordgais
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
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