Operations Assistant

Key Responsibilities:

• Vehicle Fleet Management:
   

  • Oversee key management and report idle/slow-moving vehicles
     

  • Perform weekly vehicle stock checks and track anomalies
     

  • Manage overdue rentals, extensions, and tax disc documentation
     

  • Prepare keys and documents for the on-fleeting team
     

• Customer Service & Communication:
   

  • Handle customer service queries, provide post-rental follow-up, and manage communications
     

  • Update pre-closed contracts on a daily basis and add to handover
     

• Administrative Support:
   

  • Conduct vehicle tracker anomaly checks daily and follow up on any discrepancies
     

  • Assist with ad hoc fleet admin duties as required such as onfleeting/off fleeting
     

  • Ensure compliance with company policies, procedures, and safety guidelines
     

• Safety & Compliance:
   

  • Responsible for maintaining your own health and safety, as well as that of colleagues
     

  • Uphold high standards of safety in all operational tasks
     

What We’re Looking For:

• Organizational Skills: Strong ability to manage a busy workload and prioritize tasks effectively
   

• Decision Making: Confidence in making decisions and solving problems independently
   

• Initiative: Proactive attitude and willingness to take ownership of tasks
   

• Communication: Excellent verbal and written English, with a professional telephone manner
   

• Technology: Proficiency in Microsoft Office, particularly Excel
   

• Driving: Valid full Category B driving license (minimum 2 years)
   

Why Join Europcar?
At Europcar, we are committed to fostering a supportive and inclusive working environment where your career can thrive. As part of a global leader in the mobility sector, you’ll have the chance to contribute to our ongoing success and grow your career within the car rental industry. We are dedicated to your professional development through continuous training and career advancement opportunities.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com