Operations Administrator

Role Overview

The role is accountable for the operational processing, control, and monitoring of payment activities, supporting end-to-end payment lifecycles within a regulated financial services environment.

This role requires a flexible and versatile operations professional who can operate across multiple processes, support business continuity through cross‑training, and respond effectively to changing volumes and priorities.

The successful candidate will demonstrate strong operational expertise, a client‑centric mindset, and the ability to leverage technology, automation, and AI‑enabled tools to enhance efficiency, reduce risk, and improve data quality in a regulated financial services environment

Key Objectives

• Ensure timely and accurate processing of client and business payment transactions.
• Maintain strong operational controls across payment processing activities.
• Proactively manage payment exceptions, investigations, and operational risks.
• Support client transaction lifecycles and fund operations activities, ensuring transparency, accuracy, and strong controls.
• Process and control stock movements including internal transfers, external transfers, CREST transfers, and certificated share transactions.
• Contribute to operational excellence through automation, continuous improvement, and AI-supported solutions.
• Deliver high service standards while ensuring compliance with regulatory and internal policy requirements.

Key Responsibilities

• Payment Processing & Transaction Management
• Process payments including SEPA, SWIFT, and internal account transfers.
• Validate payment instructions and supporting documentation.
• Monitor payment queues and ensure transactions are completed within agreed deadlines.
• Investigate and resolve rejected, returned, delayed, or unmatched payments.
• Client Payment Support
• Support end-to-end client payment activity.
• Liaise with Relationship Managers, Custodians, Correspondent Banks, and Operations teams.
• Maintain high standards of client service and communication.

Controls, Risk & Regulatory Support

• Adhere to payment control frameworks, regulatory requirements, and internal policies.
• Perform payment verification checks and dual-control processes.
• Support AML, sanctions screening, and regulatory obligations.
• Assist with audits, compliance reviews, and regulatory reporting.

Reconciliations & Investigations

• Perform daily cash and nostro reconciliations.
• Investigate reconciliation breaks and outstanding items.
• Conduct root cause analysis on recurring payment issues.

Reporting, Data & AI Enablement

• Produce operational and management reporting.
• Utilize automation, analytics, and AI-assisted solutions.
• Support STP and operational resilience initiatives.

Continuous Improvement & Team Contribution

• Identify operational efficiencies and automation opportunities.
• Support training, onboarding, and documentation maintenance.

Key Requirements 

Essential

• Minimum 3-5 years' experience in payments, banking operations, or financial services operations.
• Third-level qualification in Business, Finance, Economics, or related discipline.
• Strong understanding of SEPA, SWIFT, and payment processing.
• Experience managing payment exceptions and reconciliations.
• Experience processing stock transfers, custody movements, or client asset transactions within a regulated financial services environment.
• Strong analytical, problem-solving, and stakeholder management skills.
• Advanced Microsoft Office proficiency.

Desirable

• Experience in investment, wealth, or custody operations.
• Knowledge of AML, sanctions, and operational risk controls.
• Exposure to automation, AI tools, and process improvement initiatives.
• Team player with strong interpersonal and communication skills