Onboarding Teammate - Italian Market

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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the role and the team:

We are seeking a dedicated Italian Onboarding Specialist to join our team. The ideal candidate will be responsible for managing the onboarding process for our new employees or clients, ensuring a smooth transition and positive initial experience within our organization. Fluency in Italian and an understanding of Italian cultural nuances are essential for this role.

What you will accomplish: 

• Oversee the entire onboarding process for Italian sellers, including orientation sessions, development, and distribution of tailored onboarding materials, and coordination of training sessions.
• Act as the primary point of contact for all queries from new Italian sellers during the onboarding phase, ensuring seamless integration into the platform.
• Collaborate with Business Units, Team Leaders, and other relevant departments to meet all onboarding requirements efficiently.
• Continuously improve the onboarding process based on feedback from stakeholders and direct management to enhance future experiences.
• Develop operational and commercial relationships with SMB accounts, setting clear onboarding goals and supporting them to achieve successful integration into eBay’s Start-Up Scale-Up program.
• Coach new sellers on best practices for scaling efficiently on eBay and educate them on adopting eBay’s suite of marketing and promotional tools.
• Report sales activities and progress with onboarded accounts into the eBay CRM system and assist accounts with integrating their stock management systems with eBay

What you will bring:

• Proficiency in both Italian and English required
• Ability to build strong customer relationships and deliver customer-centric solutions
• Proficient in negotiation skills to source critical inventory to ensure seller success on the platform
• A confident self-starter and excellently organised, with great communication and problem-solving skills
• Able to operate with agility and to navigate change
• Consistently achieving results, even under difficult circumstances with a drive to draw actionable insights from data analysis
• Able to build rapport and convert sellers to action effectively
• Strong experience within a client relationship management environment
• Previous experience in an onboarding and growth role, ideally in an online retail environment preferred but not required
• 1 year experience in Commercial role preferred
• Category or vertical specific experience a distinct advantage

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