About us
Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.
Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.
- One of the highest-rated global transportation companies with a rating of 4.9/5 stars.
- Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target.
- Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.
- Over 2.5 million happy travellers every year.
⭐️ If you want to dive deeper into the awesomeness of Welcome's culture, click on to check our TikTok account.⭐️
The Team
We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals.
As an Onboarding Specialist, you will play a pivotal role in ensuring that newly recruited drivers complete a structured and efficient onboarding process while meeting all quality, compliance, and operational standards. This role plays a critical role in driver activation, supporting smooth transitions from recruitment to live operations while maintaining service excellence and operational efficiency. The Quality Specialist is a hands-on role, ensuring that daily onboarding tasks are completed efficiently and effectively. This role requires attention to detail, strong process management skills, and the ability to collaborate across departments to maintain a high-quality onboarding experience for all new drivers.
Responsibilities
Onboarding Process Execution
- Assist in processing new driver applications, ensuring all necessary documentation is verified before activation.
- Guide drivers through the onboarding journey, ensuring they understand expectations, policies, and platform functionalities.
- Track onboarding completion rates, identifying delays and escalating unresolved issues to the Quality Supervisor.
- Provide support in onboarding sessions, workshops, and virtual training to ensure drivers are prepared for activation.
Maintain accurate records of onboarding progress, ensuring compliance with internal policies and external regulations.
Driver Engagement & Readiness
- Conduct driver onboarding assessments to ensure drivers are adequately prepared for service operations.
- Monitor driver engagement during onboarding, addressing concerns and questions in real-time.
- Implement pre-onboarding readiness checks, ensuring drivers have met all necessary requirements before activation/onboarding.
- Identify drivers needing additional support and escalate cases requiring further intervention to the Quality Supervisor.
Ensure driver understanding of platform guidelines, service standards, and compliance expectations.
Compliance & Documentation Verification
- Verify driver compliance with regulatory requirements, including license checks, background verification, and insurance documentation.
- Ensure all drivers meet operational and legal requirements before activation.
- Monitor policy adherence and address non-compliant cases before onboarding completion.
- Maintain and update structured compliance tracking systems for real-time visibility into driver status.
- Assist in preparing compliance reports and audit documentation to support regulatory reviews.
Process Optimization & Continuous Improvement
- Identify inefficiencies in onboarding workflows, implementing data-driven process improvements.
- Automate status tracking, onboarding documentation, and certification workflows.
- Develop and enforce Standard Operating Procedures (SOPs) for onboarding, ensuring structured execution.
- Ensure continuous feedback loops between drivers, recruiting, and training teams to enhance onboarding quality.
- Introduce gamified engagement tactics to improve driver participation and reduce onboarding drop-offs.
Cross-Functional Collaboration & Stakeholder Alignment
- With Recruiting: Ensure seamless lead handoff, reducing onboarding delays and improving candidate experience.
- With Live Operations: Align onboarding efforts with real-time driver supply needs to maintain service stability.
- With Training: Coordinate driver training schedules and content delivery, ensuring onboarding quality but also at later phases training consisency.
- With Compliance: Ensure that drivers complete and are trained in all pre-activation compliance requirements and policies before onboarded and during training periods.
- With Business Intelligence (BI) & Data Analytics: Track onboarding performance, identify trends, and optimize processes.
- 1–3 years of experience in onboarding, operations, compliance, or training (mobility/logistics/gig economy preferred).
- Proven ability to manage high-volume onboarding or support operations.
- Familiarity with regulatory compliance processes and documentation.
- Strong communication and organizational skills.
- Experience working with digital learning tools or onboarding platforms is a plus.
- Fluent in English; other languages are a bonus.
- Vibrant and fresh work environment
- Flexible work-from-home policy
- The tools you need to perform your daily tasks successfully
- L&D personal budget
- Private Insurance Plan
- The unique opportunity to join “the next big thing” at ground level
Interested? If we got you excited and you think you have what it takes to join a young, well-funded, and fast-growing startup, then just hit the "Apply for this job" button!
