As an Observability Systems Engineer, you will implement and manage monitoring solutions, ensure system health, and collaborate with teams to improve operational metrics.

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As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Job Description

We’re seeking an Observability Systems Engineer focused on creating, implementing, and managing monitoring, alerting, and remediation tools and processes to join the Q2 Observability & Automation Tools team.

Q2 Software is focused on empowering returns on relationships for community-centered financial institutions and their retail and commercial account holders. We do this with the most comprehensive, secure and adaptable smart banking platform of its kind, designed to deliver a compelling, consistent user experience on any device and enable customers to deliver secure, innovative services and increasingly, to generate new sources of revenue. Named as one of Austin’s fastest growing companies and one of the best places to work, Q2 offers our employees a culture fueled by engaged, motivated and dedicated team members.

Summary:

As part of the Q2 Observability & Automation Tools team you will be working across multiple technologies, vendors, and proprietary in house tooling to build a framework of integrated systems and processes that make the management and support of the Q2 platform faster and easier by providing operational and incident response teams with the tools and information needed to effectively understand the health of a complex environment and its components. You help Q2 proactively get ahead of issues before clients can feel the impact. You are a force multiplier empowering users and clients to do more, more effectively!

As an Observability Systems Engineer, you will help implement and manage best in class solutions with key vendor partnerships and internal development teams. Observability is more than just triggering alerts, it is understanding a system end to end, providing data driven, actionable insights into that system, and helping to ensure that systems are constantly undergoing improvements against root cause solutions.
We are looking for a proactive and highly self motivated individual that is as excited to go looking for new problems to solve as they are to solve them. In this role, you will contribute to designing and implementing observability solutions in conjunction with architects, software engineers, data engineers, project management, and other SMEs.

RESPONSIBILITIES:

· Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

· Plans, designs, acquires, implements, integrates, and tests observability solutions of moderate complexity comprised of Windows, Linux, and SaaS based front-end and back-end components that support the company infrastructure, business processes and operations and/or network-based (cloud) product systems.

· Work individually and collaboratively to deliver solutions in live production systems

· Support, maintain, and resolve problems for the tools and services owned by the Observability & Automation Tools team in live production systems, with occasional on-call availability

· Actively contribute to the configuration, layout and performance tuning of the production infrastructure

· Support upgrade and go-live activities related to new customer onboarding projects

· Attend and actively participate in weekly meetings

· Participate in projects while working with the workgroup to achieve defined goals within set timelines

· Performs IT functions such as application and infrastructure installation, patching, upgrades, and management related to the tools and services owned by the Observability & Automation Tools team in live production systems

Additional Job Description

HELPFUL EXPERIENCE AND KNOWLEDGE:

· Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

· Proficient in modern observability technologies and methods, including OpenTelemetry and correlation of logs, metrics, and traces across multiple sources

· Able to work with RESTful API web services, integrations, and web hooks

· Proficient in working with various database and data storage back-ends, including SQL and no-SQL

· Experience in vendor sourced tools and technologies such as Splunk, LogicMonitor, Datadog, PagerDuty, AppDynamics, RunDeck, Apica, Selenium, and similar

· Experience in cloud provider tools and technologies such as AWS, Azure, Cloudwatch, Cloudflare, and similar

· Experience with Linux and Windows scripting, including bash/perl/python and Powershell

· Experience with graphing and analytics tools (Graphite/Grafana/Splunk)

· Experience with CI/CD deployment

· Recent experience evaluating and solving business problems with data driven analysis of systems and incidents

· Knowledge and experience in the fintech industry preferred

· Excellent communication skills with the ability to remain patient with non-technical contacts

· Knowledge of multiple infrastructure technologies including storage, network, backups, virtualization

· Configuration management using Terraform and understanding of container technologies such as Docker

· Experienced with Agile sprint methodologies

· Ability to think multi-dimensionally about problems and your proposed solutions and how a single change can impact entire environments.

· Comfortable working in a complex collaborative group of teams

· Desire to build solutions, drive adoption for your solutions, and integrate your solutions into larger ecosystems

· Highly customer (internal and external) oriented, enjoys both teaching to, and learning from, customers.

· Ability to work on problems of diverse scope, where analysis of situation requires a review of identifiable factors

· Must be able to exercise judgment within defined procedures to determine appropriate action

· Must have strong organizational and multi-tasking skills to prioritize workload in a fast paced environment

· Moderate-to-Advanced knowledge and troubleshooting of Windows Server, Linux, and Cloud based infrastructure and services

· Experience with Systems Administration in Public Cloud Datacenters such as AWS, Azure or Google Cloud

· Experience with Configuration and System Management tools in support of Linux systems

Job Description