NOC Engineer I

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

The SecOps Alert Management team manages the monitoring of vulnerability scanning, ongoing security audits and assists in the process of satisfying all compliance and security requirements. As a NOC Engineer I, you will be responsible for monitoring our networks for security threats.

About this roll* (Responsibilities) 

• Responsible for remote monitoring of critical network infrastructure, analyzing alerts and troubleshooting incidents.
• Provide Tier 1 Networking and Security support to meet compliance and security requirements.
• Escalate alerts as needed that require higher level support.
• Perform incident resolution tasks based on approved Standard Operating Procedures (SOPs).
• Respond to and resolve automated alerts generated from our monitoring system in a timely fashion.
• Exercise the ability to learn quickly and retain knowledge while striving for constant improvement and development.
• Resolving network and security issues detected by monitoring using data from monitoring/troubleshooting tools and providing detailed notes on triage efforts for incidents.
• Other duties and responsibilities as assigned.

*Working hours for this role are Tuesday to Saturday, 8AM - 5PM GMT*

Do you have the right ingredients*? (Requirements)

• Experience:
  • 1-3 years experience in a Network Operations Center (NOC), Security Operations Center (SOC), as a Network Engineer or Security Engineer is required.
• Required Skills:
  • Experience working with network monitoring software, supporting incident response and system health.
  • Ability to provide and maintain detailed documentation in each ticket.
  • Knowledge in basic networking configurations, switching and routing protocols.
  • Hands-on experience with entry level troubleshooting of Cisco Meraki/Ubiquiti Unifi or equivalent routers/WLAN devices.
  • Familiarity with GSuite, Salesforce, Jira, Confluence, Slack, Splunk a plus.
• Preferred qualifications:
  • Understanding of security concepts and technologies including firewalls, intrusion detection systems, malware outbreaks, network intrusions and unauthorized access attempts.
  • Experience with AWS, Recorded Future, CrowdStrike (EDR), Jamf or  Microsoft Intune.
  • Familiarity with various operating systems such as Windows, macOS and Linux.
• Communication & Collaboration Skills:
  • Excellent listening and communications skills, both verbal and written. 
  • Strong customer service skills. 
  • Organized, detail oriented and self-motivated. 
• Certifications:
  • CompTIA Network+ certification obtained within 1yr of onboarding.

*This is a hybrid position that requires two days per week in our Dublin office*

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required