Company Description
About Elio Networks
Elio Networks helps thousands of organizations improve their connectivity & unified communications needs. We are Dublin’s largest fixed wireless internet service provider & provide global fibre connectivity solutions that power the world’s SME & International Corporate businesses. We’re headquartered in Trinity Street, Dublin 2 & have been in business since 2008 so you can learn & develop from our highly experienced team.
Elio Networks is part of D9 Infrastructure whose name was inspired by The UN Sustainable Development Goal #9. Environmental, social, and governance criteria are at the epicentre D9’s approach.
This shows our unwavering commitment to positive progress, improving connectivity globally and environmentally sustainable digital infrastructure. We off set our carbon footprint with Climate Partners & working towards being carbon neutral……...ESG is at the heart of all our decisions.
Job Description
Job Opportunity: L2 Engineer / Manager at Elio
Are you a technical team leader looking to take the next step into people management while keeping your hands on the pulse of network operations? Join Elio and help us build and manage a cutting-edge network that’s rapidly expanding in speed, density, and customer reach.
About the Role
As an L2 Engineer / Manager in our Network Operations Center (NOC), you will play a crucial role in ensuring high uptime and rapid issue resolution. You’ll work with a diverse array of technologies, including wireless systems, dark and lit fiber, power technologies, and routers. Your hands-on experience will be invaluable as you guide a team dedicated to delivering exceptional service to high-end business customers.
In this role, you’ll be more than just a manager—you’ll be a leader and mentor, fostering a culture of knowledge-sharing and continuous improvement. You’ll participate in the on-call rotation and lead major incident responses when necessary, ensuring that our customers always receive the best service possible.
Key Responsibilities
People Management: Lead and develop the NOC team, promoting a collaborative environment where knowledge is shared and growth is prioritised.
SOP Development Create and maintain standard operating procedures in collaboration with manufacturers, the operations team, sales, and third-party partners.
Technical Education Program: Design and implement training programs for both technical and non-technical staff, keeping everyone updated on industry changes.
Customer Engagement: Collaborate with sales and clients to develop tailored connectivity solutions that meet unique business needs.
Support and Escalation: Act as an escalation point for complex issues, providing hands-on support to ensure optimal customer experiences.
Network Upgrades: Plan and coordinate software and hardware upgrades, ensuring seamless transitions and minimal disruption.
Mentorship: Guide junior team members, sharing your expertise and fostering their professional development.
Why Join Elio?
At Elio, we prioritise training and development, ensuring that you have the resources to grow both technically and as a leader. You’ll be part of a dynamic team committed to excellence and innovation, all while maintaining a hands-on approach to network management. If you’re ready to advance your career and make a meaningful impact, we want to hear from you! This opportunity is a hybrid role, successful candidates will be required to be in the Dublin City Centre office a minimum of 3 days per week
Qualifications
Education: Bachelor’s degree in Computer Science, Telecommunications, or a related field; Master’s degree is a plus.
Experience:3-5 years in a network engineer role, ideally within a WISP environment.
Technical Skills: Deep understanding of wireless communication, IP networking, and diagnostic tools. Certifications such as CCNP/CCIE, JNCIP-SP/JNCIE-SP are highly valued.
Problem-Solving: Proven ability in project management and mentoring, with a strong track record of effective problem resolution.
Technical Bonus: Familiarity with Linux, scripting, or automation tools (e.g., Java, Python, PHP, Ansible, Netbox, Netconf) is a plus.
Soft Skills: Strong empathy and interpersonal skills are essential.
Language: Fluent in English, both spoken and written.
Additional Information
Why Join Elio?
At Elio, we prioritise training and development, ensuring that you have the resources to grow both technically and as a leader. You’ll be part of a dynamic team committed to excellence and innovation, all while maintaining a hands-on approach to network management. If you’re ready to advance your career and make a meaningful impact, we want to hear from you! After Successful probation this opportunity is a hybrid role, successful candidates will be required to be in the Dublin City Centre office a minimum of 3 days per week
Job Type: Full-time
Additional information
Candidates must be eligible to work in Ireland and be fluent in English
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Top Skills
Elio Networks Dublin, Dublin, IRL Office
6 - 9 Trinity Street, Dublin, Dublin, Ireland
