The MSP IT Support Engineer provides technical support for clients, troubleshoots issues, manages environments, and collaborates with teams. Responsibilities include support for Windows Server, network infrastructure, and cloud platforms, along with mentoring junior engineers and participating in projects.
We are looking for an MSP IT Support Engineer is responsible for providing technical support and solutions to clients of a managed service provider (MSP), solving complex issues, escalating technical problems, and supporting end-user environments across various technologies.
Responsibilities- Provide front-line and escalation technical support for client requests via phone, email, and ticketing systems.
- Troubleshoot advanced issues in Windows Server, network infrastructure (routers, switches, firewalls), and cloud platforms (Azure, AWS, VMware).
- Handle Microsoft 365/Office 365 support, migrations, and administration.
- Manage Active Directory, domain configuration, and group policies.
- Implement and maintain backup/disaster recovery solutions (Veeam, Datto).
- Support security initiatives: firewalls, endpoint protection, MFA, Zero Trust configuration.
- Monitor client infrastructures with system/network management tools and respond proactively to alerts.
- Document technical processes, resolutions, and create end-user guides.
- Mentor junior support engineers and collaborate with cross-functional technical teams.
- Occasionally participate in project delivery, deployments, and upgrades, including after-hours/on-call support as needed.
- 3–5+ years MSP experience supporting diverse environments.
- Deep troubleshooting expertise across Windows Server, Microsoft 365, networking, and virtualization.
- Knowledge of firewalls (Sonicwall, Fortinet, Cisco), VLANs, backup/DR tools, and monitoring systems.
- Familiarity with scripting (PowerShell, Python, Bash) for automation.
- Strong analytical and communication skills, excellent documentation habits, and top-tier customer service focus.
- Ability to multitask, manage priorities, and work independently under pressure.
- Supporting VoIP, fiber ISP solutions, or telecom clients.
- Linux and hybrid-cloud environments.
- Service management (managing SLAs/KPIs, improving support documentation/processes).
- Conscientious, detail-oriented, and accountable.
- Professional appearance and team-oriented attitude.
- Passion for learning, teaching, and delivering excellent client experiences.
This role combines advanced technical troubleshooting, project work, and exemplary client-facing communication, making MSP IT Support Engineers critical to operational success in MSP environments.
Top Skills
AWS
Azure
Bash
Cisco
Datto
Fortinet
Microsoft 365
Office 365
Powershell
Python
Sonicwall
Veeam
VMware
Windows Server
Similar Jobs
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
The Retail Simplification Manager will identify process inefficiencies, engage stakeholders, and implement strategies for simplification, improving overall efficiency.
Top Skills:
ExcelPowerPoint
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
The District Service Manager oversees dealership liaising, business plan execution, and compliance with service policies to enhance customer experiences. Responsibilities include training, audits, and collaboration with dealership staff.
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
The Quality Management Auditor role involves auditing evaluations, participating in calibration sessions, and providing insights to improve customer interactions and compliance.
Top Skills:
Quality Management
What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
