Job Description:
Role Overview
We are currently looking for a highly customer-focused and enthusiastic Mobile Support Engineer, with a genuine interest in solving IT issues, to support our Clients across various locations in Ireland.
The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.
The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner.
Job Description
- Working on behalf of DXC.
- Providing wide ranging Deskside support to end users in office environments.
- Work to resolve issues accurately and efficiently, within set targets and in a professional manner.
- Maintain a dedicated commitment to service quality & customer experience.
- Take ownership of tickets escalated from the service desk & other teams, handling them appropriately.
- Work comfortably on your own, identifying, and prioritising incidents, requests, & escalations accordingly.
- Work well within the client environment.
- Ensure that all activity is accurately documented and recorded in line with ITIL practises.
- Contribute to the creation and up-keep of Knowledge Base Articles.
- Be comfortable working in a highly regulated environment, adhering to local and global policies.
- Work healthily and safely, in accordance with DXC training and policies.
- Adhere to all IT Asset Management procedures & policies.
- Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks.
- Be prepared to engage with ad-hoc tasks with a best effort and positive attitude.
- Work comfortably in comms areas and data centres, providing ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams.
- Be ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clients.
- Willingness to travel to other supported sites in the area to provide cover for colleagues when required.
Experience/Skills
- Ready to learn and face new challenges.
- Excellent English written and verbal communication skills.
- Ability to work independently and as part of a small team.
- Ability to work well with global teams.
- Experience of working in Desktop support role (3yrs+).
- Tested software and hardware troubleshooting skills.
- Experience of supporting Windows 10.
- Experience supporting legacy Windows operating systems.
- Experience of supporting Microsoft Office suites including Office 365.
- Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems.
- Proficiency with Network Infrastructure e.g., switches, routers, APs, patching, network architecture knowledge.
- Server Hardware support experiencing (racking & providing Hands & Eyes support)
- Printer hardware knowledge.
- Willingness to support essential out of hours work when required.
- ITIL knowledge.
- Full Clean Driving License & own vehicle, to be used for business.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
