The Migration Engineer will support the Healthirl migration project by managing device, user, and mailbox migrations while providing on-site and remote technical support.
Healthirl Migrations – IT Engineer
Within the OoCIO there is a requirement to augment the current resource pool with a suitably skilled Support Technician who will primarily work as part of the Healthirl Migrations Team to migrate users, devices & mailboxes from the 8 legacy domains to the one single national Healthirl domain.
Responsibilities may include, but are not restricted to:
- Geographical based to provide onsite support in specific site or multiple sites i.e. mobile
- Liaising with the Relationship Managers to receive weekly migration schedule, arriving on-site to perform the migrations, managing any issues through to resolution & ensuring a good customer service experience
- Escalate issues (Application, Hardware) where necessary to the POD Lead and/or Technical Manager
- Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system; including travel to sites to support users within our geographical region
- Establish and build on good working relationship with customers & end-users
- System administration using Active Directory
- System administration – amend privileges/security permissions on server shares, setup of new shared folders on existing shares
- Set up / amend Windows accounts/mailboxes, Microsoft exchange & Microsoft servers
- Access and update email branding site for new and staff movers
- Liaise with third party vendors for software \ hardware installations
- Troubleshoot and if required, referral of hardware faults to third parties
- Troubleshoot system problems, diagnose and solve software faults e.g. Citrix
- Install and configure computer hardware and peripherals, operating systems and applications
- Be aware of & contribute to the Healthirl Migrations Knowledge Base
- Complete post-migration form for central team
- Deal with ‘how to’ and information requests including data security and ICT policies
- Liaison with local and national ICT teams, e.g. Server and Network management
- Engagement with service providers (managed print, applications, etc) to co-ordinate migration activities
- Site assessments for migrations
- Undertake necessary training appropriate to the role
Other
- Coordinate office activities to secure efficiency and compliance to procedures and processes
- Create and update records and databases with personnel, financial and other data
- Submit timely reports and prepare presentations/proposals as assigned
- Assist and interact with colleagues & project teams as requested
- Full clean Irish Driving Licence
Experience:
- Must have a minimum of 1 years’ experience working in an IT Support environment
- Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
Demonstrate good problem solving, analytical and decision making skills
- Demonstrate evidence of production of quality deliverables
- Demonstrate understanding of Irish Healthcare system
Business Competencies:
- Excellent written and oral communication skills
- Excellent teamwork and interpersonal skills.
- Proven ability to organise work with an organized manner
- Self-starter with a willingness to take responsibility
- The ability to interact with key stakeholders in a professional manner
Education:
- Third Level Education Qualification is preferable
- Professional certificates such as Comptia, Microsoft, Cisco is preferable
Top Skills
Active Directory
Citrix
Microsoft Exchange
MS Office
PFH Technology Group Dublin, Dublin, IRL Office
Unit 2, Ballymoss Road, Sandyford Industrial Estate, Dublin, Dublin, Ireland
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