Migration Engineer

Healthirl Migrations – IT Engineer

Within the OoCIO there is a requirement to augment the current resource pool with a suitably skilled Support Technician who will primarily work as part of the Healthirl Migrations Team to migrate users, devices & mailboxes from the 8 legacy domains to the one single national Healthirl domain. 

Responsibilities may include, but are not restricted to:

• Geographical based to provide onsite support in specific site or multiple sites i.e. mobile
• Liaising with the Relationship Managers to receive weekly migration schedule, arriving on-site to perform the migrations, managing any issues through to resolution & ensuring a good customer service experience
• Escalate issues (Application, Hardware) where necessary to the POD Lead and/or Technical Manager
• Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system; including travel to sites to support users within our geographical region
• Establish and build on good working relationship with customers & end-users
• System administration using Active Directory
• System administration – amend privileges/security permissions on server shares, setup of new shared folders on existing shares
• Set up / amend Windows accounts/mailboxes, Microsoft exchange & Microsoft servers
• Access and update email branding site for new and staff movers
• Liaise with third party vendors for software \ hardware installations
• Troubleshoot and if required, referral of hardware faults to third parties
• Troubleshoot system problems, diagnose and solve software faults e.g. Citrix
• Install and configure computer hardware and peripherals, operating systems and applications
• Be aware of & contribute to the Healthirl Migrations Knowledge Base
• Complete post-migration form for central team
• Deal with ‘how to’ and information requests including data security and ICT policies
• Liaison with local and national ICT teams, e.g. Server and Network management
• Engagement with service providers (managed print, applications, etc) to co-ordinate migration activities
• Site assessments for migrations
• Undertake necessary training appropriate to the role

Other

• Coordinate office activities to secure efficiency and compliance to procedures and processes
• Create and update records and databases with personnel, financial and other data
• Submit timely reports and prepare presentations/proposals as assigned
• Assist and interact with colleagues & project teams as requested
• Full clean Irish Driving Licence

Experience:

• Must have a minimum of 1 years’ experience working in an IT Support environment
• Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.

     Demonstrate good problem solving, analytical and decision making skills

• Demonstrate evidence of production of quality deliverables
• Demonstrate understanding of Irish Healthcare system

Business Competencies:

• Excellent written and oral communication skills
• Excellent teamwork and interpersonal skills.
• Proven ability to organise work with an organized manner
• Self-starter with a willingness to take responsibility

• The ability to interact with key stakeholders in a professional manner

Education:

• Third Level Education Qualification is preferable
• Professional certificates such as Comptia, Microsoft, Cisco is preferable