Implements and supports Cisco, Aruba, and Juniper LAN, WAN, wireless, and security environments. Provides first- and second-level incident support, troubleshooting, escalation, patch management, preventative maintenance, network health checks, technical reporting, and customer liaison. The role includes incident management against SLAs, vendor TAC coordination, managed-service tool oversight, project rollouts, process improvements, and participation in a 24/7 on-call rota.
Conscia is a leading provider of cybersecurity, networking, hybrid cloud, and observability solutions for mission-critical IT infrastructure in large European organizations. Corsica's experts design, implement, and run innovative, customized IT solutions across cybersecurity, networking, hybrid cloud, and observability, supporting our customers throughout their technology lifecycles. Founded in 2003, Conscia is owned by private equity investor Nordic Capital. With around 1,500 employees, Conscia serves large organisations in finance, healthcare, manufacturing, utilities, retail, and the public sector from offices in Belgium, Denmark, Finland, Germany, Ireland, Norway, Slovenia, Sweden, the Netherlands, and the UK.
The role!
This is an exciting role for any person looking continue a career in networking and security technologies. It will involve interaction with some of the country’s leading technical architects and design engineers in the Cisco, Aruba and Juniper arenas currently working for Conscia Ireland
Development within the technology fields will be encouraged and supported from management and fellow engineers and obvious progression will be rewarded. This will include hands on interaction with senior engineers on staging their project equipment as well as formal technical training and certification.
The Networking Project Team is located in Dublin from where we support our customer base. This involves secure remote access to the customer infrastructure to allow configuration and troubleshooting their network projects and incidents.
Experience and Qualifications
- Excellent problem-solving and troubleshooting skills
- Deep interest in progressing career in the technical field of networking. Passion for technology in a broader sense
- Able to demonstrate a talent for troubleshooting issues
- Able to demonstrate an understanding of customer requirements in a considerate helpful manner
- Excellent written and verbal communication skills
- Comfortable interacting with customers and management alike
- Excellent MS Office skills
- Full Irish or European Driving license.
- Ability to work as an Individual and as part of a Team depending on the assigned project
Desirable Qualifications and Experience
- Engineering or related bachelor’s degree.
- Qualifications must in be Cisco, Aruba, Juniper and other technical qualifications in major vendor technologies at Professional Level
- Experience working in a ITIL service environment
- Previous Experience in Customer Project Rollouts such as Lan, WAN, Wireless and Switching Networks
- Familiarity with use of Wireless Design and Survey Tools
Key contributions:
- Implementation of Cisco, Aruba and Juniper LAN, Wan and Wireless Projects
- Support customers’ Juniper and Aruba network / security environments
- Provide first and second level support for all reported incidents
- Incident management from initial customer engagement to resolution ensuring adherence to SLA’s. Troubleshooting of such incidents utilizing vendor partners for technical assistance and other team members.
- Escalation of issues to more senior team members and vendor partners
- Perform daily health checks on specific customer networks formulating technical reports for customer review
- Take ownership for management of these technical environments. Patch management, preventative maintenance of internal IT infrastructure and troubleshooting any infrastructure changes and incidents
- Ensuring all managed services RMM tools are operating correctly and efficiently is a secure configuration
- Offer opinion on the improvement and enhancement of project related processes
- Participate in Support Activity including 24x7on call Roster
Other Responsibilities:
- Incident management ensuring all incidents logged within the system, are done so in in accordance with incidence management process
- Liaise with manufacturer TAC support teams during customer incidents
Benefits
Join a dynamic, innovative team where your work directly impacts high-profile network and security projects. Grow your career while contributing to cutting-edge solutions in a collaborative environment
Conscia Ireland is an Equal Opportunities Employer committed to Diversity & Inclusion.
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