Manager, Technology Regulatory Resilience

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Technology Regulatory Resilience

Manager, Technology Regulatory Resilience (Product Management - Technical)
Overview
As a Technology Regulatory Resilience Manager within Mastercard’s Technology Regulatory Execution (T-Rex) team, you will help deliver Mastercard's European regulatory resilience agenda. This role is pivotal in aligning Mastercard’s infrastructure, operations, and product capabilities with regulatory expectations around resilience, availability, and security - particularly in the card payments ecosystem.
You will collaborate across Technology, Product, Regulatory, Public Policy, and Operations teams to identify and mitigate risks, drive execution of resilience programs, and contribute to regulatory engagements. The role blends technical acumen with regulatory fluency, requiring the ability to analyse risks, shape execution plans, and communicate clearly with both technical and non-technical stakeholders.
Role/Key Responsibilities
• Partner with Technology Regulatory Market Leads, Product teams, and Public Policy to execute Mastercard’s regulatory resilience roadmap for Europe.
• Drive regulatory gap assessments and resilience risk reviews across Mastercard’s European technology estate, especially for in-market (edge) infrastructure.
• Collaborate with engineering, SPM (Strategic Program Management), and platform teams to deliver targeted resilience and risk remediation workstreams.
• Support technical briefings and regulatory engagements with European authorities, offering insights on Mastercard’s resilience posture and architecture.
• Analyze compliance against frameworks like DORA, PSD3, and local central bank mandates to ensure alignment across the tech stack.
• Lead and coordinate cross-functional teams to resolve resilience vulnerabilities and improve performance metrics.
• Contribute to resilience incident reviews, reporting processes, and prevention initiatives to strengthen Mastercard’s proactive risk management.
• Build strong relationships across geographically distributed teams and regulatory stakeholders.
All About You/Experience
• Around 10 years of experience in technology with exposure to resilience, compliance or risk or within card payments, fintech or financial services.
• Technical literacy across modern infrastructure (cloud, APIs, real-time payments, network topology) and payments concepts like Open Banking, Card payments, and Real Time Payments.
• Demonstrated understanding of operational resilience concepts: RTO, RPO, SLOs, incident recovery, failover, etc.
• Familiarity with European regulations like DORA, PSD3, EBA/ECB guidance, SIPS and systemic risk principles.
• Experience conducting gap analyses or risk assessments in complex, regulated tech environments.
• Ability to communicate complex technical and regulatory topics with clarity and confidence, both in writing and in person.
• Collaborative, proactive, and accountable with a high level of ownership and curiosity.
• Experience in a consultancy or technology regulatory advisory capacity is a strong plus.
• A strong believer in “resilience by design” and prevention-first engineering principles.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.