Manager, Solution Engineering Patient Support Services Platform (PSSP) Data Engineer

Use Your Power for Purpose
Technology impacts everything we do. Pfizer's digital and 'data first' strategy focuses on implementing innovative and impactful technology solutions across all functions-from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives. Your contributions will be instrumental in developing and supporting robust software for our business, fostering a culture that promotes innovation, and striving to improve patient care and healthcare outcomes.
Overview
As a Solution Engineering Data Engineer Specialist for PSSP, you will be directly responsible for designing and coding data integration solutions that enable seamless data flow across multiple platforms. You'll work with CRM systems (such as Salesforce, Polaris, and others), omnichannel communication tools (including AWS Connect and NICE), and third-party data sources to support the ingestion and transformation of data into the PSSP data warehouse.
Your key responsibilities will include:

• Designing and implementing data enablement processes such as ingestion, preprocessing, and transformation of PHI/PII data from platforms like Polaris CRM, IQVIA, AWS Connect, and Specialty Pharmacy Providers.
• Collaborating with CRM, OCC, and third-party vendors to assess the impact of system changes, coordinate implementation timelines, and communicate how upstream modifications affect downstream data operations and reporting.
• Supporting platform operations through hands-on DevOps tasks and vendor coordination.
• Developing and delivering reporting and dashboards for key programs, ensuring timely and accurate insights that drive decision-making and operational excellence.

This is a hands-on technical role requiring strong problem-solving skills, attention to detail, and the ability to work across teams to ensure data integrity and operational efficiency.
What You Will Achieve
In this role, you will:

• Design, develop, and maintain ETL processes to extract, transform, and load data from CRM platforms (Salesforce, Polaris), OCC omnichannel tools (AWS Connect, NICE), and third-party data sources into the PSSP data warehouse.
• Build scalable data pipelines using tools such as AWS Glue, Snowflake, and Python, ensuring secure and efficient handling of PHI/PII data.
• Communicate upcoming changes in upstream platforms to the data warehouse team and other stakeholders, providing technical guidance on potential impacts to operations and reporting.
• Work on the technical execution of data integration projects, including building solutions, coordinating with cross-functional teams, and ensuring successful delivery.
• Implement solutions using programming languages, frameworks, and tools aligned with project specifications and Pfizer coding standards, including documentation (Jira user stories, deployment guides) and testing per ADLC methodologies.
• Create and maintain technical documentation for CRM/OCC/third-party data integrations, including DTAs and DIAs, to support knowledge transfer and operational efficiency.
• Collaborate with CRM/OCC teams and third-party vendors to understand upcoming changes and coordinate timing to minimize disruption.
• Partner with data warehouse stakeholders to understand reporting and analytics needs, ensuring accurate and timely data availability.
• Troubleshoot and resolve data integration issues in collaboration with internal and external teams, maintaining data integrity and reliability.
• Stay current on new features and enhancements in CRM/OCC/third-party platforms and data tools (e.g., AWS Glue, Snowflake), evaluating their impact and recommending implementation strategies.

Here Is What You Need (Minimum Requirements)

• Bachelor of Science degree in Information Management, Computer Science, Engineering, or Technology Management.
• 4+ years of extensive experience in solution architecture, technical design, and implementation of complex software systems.
• 4+ years of experience in business analysis, requirements definition, and/or project management.
• Experience with AWS Glue and IICS for data integration and ETL pipeline development.
• Experience with Salesforce Health Cloud or Service Cloud
• Proven success delivering solutions using Agile development methodologies (e.g., SAFe, Disciplined Agile).
• Strong analytical skills and ability to communicate complex technical concepts to non-technical audiences.
• Experience managing cross-functional teams and vendor relationships.
• Strong financial and budget acumen.
• Proficiency in Microsoft Office tools (Project, Word, PowerPoint, Excel).

Bonus Points If You Have (Preferred Requirements)

• Experience with commercial processes in pharmaceutical companies.
• Certified Project Management Professional (PMP), Certified Scrum Master (CSM), or equivalent agile certification.
• High awareness of internal and external technology trends.
• Understanding of PHI/PII handling, HIPAA compliance, and secure data transmission protocols.
• Demonstrated ability to mentor and manage technical leaders and develop talent.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Please apply by sending your CV in English.
Work Location Assignment: Hybrid
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let's start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
Information & Business Tech