Manager, Software Quality Engineering

Company Description
Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do.
People matter. Our people have a passion for learning, building, and innovating. Whether you're an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Job Description
Team
You will be part of the Certification engineering team in ServiceNow. This team is responsible for validating the architecture and technical components of scoped apps developed by Build partners before they get published on ServiceNow store. The team also develops and maintains tools on ServiceNow platform to automate the manual processes involved in evaluation of the partner as well as ServiceNow applications.
What you get to do in this role:
As a Software Quality Engineering Manager, you will be a member of the store app certification engineering team working on a centralized certification service. The certification team is responsible for Implementation Reviews of Scoped Applications certified on ServiceNow Store, that allow submitted content to be reviewed and certified against best practices and security on the ServiceNow platform.
In this role, you will utilize your experience to:

• Manage Certification team development activities
• Manage daily activities of the certification team
• Solve difficult and sometimes ambiguous problems
• Work with partner developers to assess the scoped applications
• Work with ServiceNow Product & Platform teams to collaborate on best practices, evaluation of a custom solution developed by partners
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Qualifications
To be successful in this role you have:

• B.E./B.Tech./M.E./M.S./M.Tech. in Computer Science or Electronics and Communications and with excellent academic record
• 8+ years of software development experience (JavaScript, RESTful API, HTML, XML) are must-haves
• Ability to learn quickly the new features and products on the ServiceNow platform
• Ability to execute a project based on our priorities, context, risks and desired outcomes

Desired Skills

• 8+ years of experience hands-on software development
• Strong scripting/development skills (ex: JavaScript, Python, Go, Ruby, Java, etc).
• Expertise on ServiceNow platform and products (e.g. ITSM, CSM, HR, SecOps etc)
• Mastery of TDD best practices and passion for testing your code
• Expertise with highly scalable service APIs
• Expertise in JavaScript and ServiceNow scripting
• Familiarity with REST and other integration mechanisms
• Familiarity with an Agile development environment
• Familiarity with Quality Engineering and an understanding of different types of testing: functional and security testing

JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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