Manages clinical research site engagement throughout the trial lifecycle, including site onboarding, portal adoption, utilization monitoring, support, issue resolution, and relationship management. Collaborates with project managers, sponsors, patient liaisons, and site staff while providing regional client support and local market insights. Also supports region-specific marketing communications. Requires clinical research experience, knowledge of trial regulations, strong stakeholder-management skills, and fluency in English and French.
Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings). In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient reimbursements and travel.
Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, we’d love to have you join our rapidly growing team!
Position Summary:The Manager of Site Strategy and Engagement is responsible for building and maintaining strong relationships with clinical research sites, ensuring successful site engagement, and performance throughout the clinical trial lifecycle. This role involves collaborating with clinical operations teams, ensuring the utilization of the services scoped, and working to enhance site satisfaction and operational efficiency.
Responsibilities of this position include but are not limited to:
- Site Engagement: Identify, assess, and engage with potential clinical research sites in studies contracted to use Scout services, ensuring they are aware of the service and have everything needed to optimize use of the portal.
- Site Support: Provide guidance and direction to sites and operations team members to drive strategy for continued use of the portal.
- Site/Study Utilization Monitoring: Monitor site utilization throughout the trial, ensuring portal use and proactively addressing any issues or concerns that may arise at the site level.
- Collaboration & Communication: Work closely with cross-functional teams, including Project Managers, Patient Liaison, Site staff, and sponsors, to ensure alignment on site-related needs.
- Site Relationship Management: Cultivate long-term, productive relationships with clinical sites. Regularly check in with sites to assess their needs, gather feedback, and improve site engagement strategies.
- Problem Solving & Issue Resolution: Anticipate, identify, and resolve any issues or obstacles at the site level to ensure continued use of the portal.
- Regional Client Support: Support client conversations with regional specific expertise. Gather local market insights including challenges and recommend how Scout can best support or solve them.
- Marketing for the region: Support marketing with drafting messaging with an emphasis on local, cultural, economic and regulatory considerations.
- Complete all required initial and ongoing training within a reasonable or provided timeframe.
- Bachelor's degree in Life Sciences, Nursing, or related field, or equivalent experience
- Minimum of 3-5 years of experience in clinical research or clinical trial management, with a focus on site management or clinical site engagement.
- Strong understanding of clinical trial processes, regulations, and industry best practices.
- Excellent interpersonal and communication skills to build rapport with diverse stakeholders.
- Ability to manage multiple sites and projects simultaneously, with strong organizational and time management skills.
- Problem-solving mindset with a proactive, solution-oriented approach.
- Fluent in English and French (spoken and written) is a must
Visit our website at www.scoutclinical.com or follow us on LinkedIn for other employment opportunities.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
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