Manager, Site Reliability Engineering

ESW is seeking a Site Reliability Engineering Manager to lead a high-performing SRE team focused on building resilient, scalable, and secure systems in Azure. In this role, you’ll collaborate with senior engineering and product leaders, champion SRE best practices, and drive operational excellence across our global ecommerce platform. If you're passionate about reliability, leadership, and making an impact at scale, we’d love to connect.

• Collaborate with software development teams to enable reliable and stable software services
• Develop software solutions that enhance the reliability and performance of services
• Optimise software release and deployment to production systems and cloud infrastructure in Azure
• Be an advocate for availability, reliability and scalability practices
• Define and adhere to Service Level Objectives and adhere to standard processes
• Enable product engineering teams through support of automated deployment pipelines
• Collaborate with product development as an advocate for scalable architectural approaches
• Advocate for infrastructure and application security practices in the development process
• Respond to production incidents in a balanced rotation with other SREs and Senior Engineers
• Lead a culture of learning and continuous improvement through incident postmortems and retrospectives

• 5+ years of demonstrable experience as a Site Reliability Engineer across our technology stack
• Strong understanding of SRE principles: SLIs, SLOs, error budgets, and incident management.
• Experience with cost management and optimisation in Azure.
• Experience with Azure App Service, Azure Functions, Azure Kubernetes Service (AKS), and Azure Front Door.
• Proficiency in one programming language: Go, PHP, NodeJS, C#, yaml, Python or Java
• Experience with infrastructure running 100% in Azure
• Experience with disaster recovery, backup strategies, and high availability in Azure.
• Database exposure to: MySQL, Postgres, MongoDB, DynamoDB, Redshift, CosmosDB
• Familiar with distributed tracing, log aggregation, and incident response in cloud environments.
• Familiar with infrastructure as code Azure ARM/Bicep or Terraform
• Familiar with observability & monitoring using: Honeycomb, NewRelic, CloudWatch, Grafana, Datadog, Prometheus, KQL, Azure alerts
• Exposure to CI/CD pipelines with Azure DevOps, GitHub, CircleCI and Jenkins
• Willing to be part of a rotating on-call schedule
• Open to irregular work hours to support teams in different time zones

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.
#LI-PP1
#LI-Hybrid