As both a people and program manager for a Customer Operations PMO, you'll oversee projects and programs delivering support features and improvements, and collaborate with Product, Engineering, and Operations to drive substantial improvements to both the customer experience and our Customer Operations team as we scale.
You will be based hybrid in our Dublin office or work remotely in Ireland. You will report into our Director of Support Platforms within Customer Operations.
You'll Get To…
- Manage a team of project and program managers, coaching and enforcing project methodology, resolving blockers, and facilitating team development
- Manage the portfolio of the PMO as a whole, balancing the workload of team members, and being responsible for overall delivery
- Communicate progress, interdependencies, and change management needs with Customer Operations leadership
- Develop a system of tools, processes, and practices that ensure a smoothly running project delivery team
- Collaborate with Customer Operations leadership to prioritize initiatives and manage resources throughout the project lifecycle - from requirements and planning, to rollout and measurement
- Reserve bandwidth to personally manage projects, and to step in and assist in managing your team members' projects
- Partner with cross-functional teams such as Engineering, Product, Analytics, Design, and Operations to improve Customer Operations efficiency
Who We're Looking For
- Minimum 5 years of project management experience, related to software, web technology, or business systems
- Minimum 2 years of managing a team of project managers
- Expertise in JIRA, or relevant tracking tools
- Analytical experience using KPI measurement to improve workflows
- Ability to handle multiple competing priorities in a fast-paced environment
- Comfortable with scrum methodology, program management methodologies and ability to lead process efficiencies
- Ability to track, mitigate risk, manage complex processes, and a desire to collaborate with multiple teams and multiple projects.
- A natural strategic problem-solver. You are comfortable with ambiguity and overcoming impediments to deliver
Benefits & Perks
- Health insurance with 100% covered premiums for you and your dependent children
- Fertility and adoption benefits
- Headspace mindfulness app subscription
- Global Employee Assistance Program (available January 2025)
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Commuter benefit in the form of reduced tax
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
- Free lunch and snacks
- Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral
About Squarespace
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.
Our Commitment
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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Squarespace Dublin, Dublin, IRL Office
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The Squarespace Dublin office was founded in 2013 as a hub for our Customer Operations team. The 24,589-square-foot office space is located at Squarespace House in Dublin 8, close to Antique Quarter, The Liberties, and original city walls. Squarespace occupies four floors with a dedicated entrance,
Dublin Engineering
Founded and run by an engineer, Squarespace is dedicated to fostering an environment where the most talented engineers can do their best work. Our engineering teams create solutions that enable our customers to pursue their entrepreneurial dreams. We invest in modern tools, are not afraid to launch bold new products and adapt the way we work to accommodate our scale. Here, you’ll help grow a large-scale architecture that services millions while operating in an environment that maintains the attitude of a startup. The Dublin office is located at Squarespace House in Dublin 8, close to Antique Quarter, The Liberties, and original city walls. Squarespace occupies four floors with a dedicated entrance, lobby, and roof terrace.
