Manager, Product Experience Design

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Experience Design

Who is Mastercard?
We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities. 
The Marketing Services team is charged to develop and maintain products and solutions delivering great business value and user experience leveraging cutting edge technology.
Summary
We are looking for an experienced User Experience/Interaction Designer with some skills as a UX engineer to support a critical role in our Marketing Services organization. This role supports a global community of consultants with the tools and workflows required to deliver marketing campaigns at scale.
Ideal candidates are passionate about the possibilities of data and data-driven experience design with good knowledge and experience of User Interface Design to join our rapidly growing, highly-innovative data and services Product Development team.
The design function works as part of wider cross-functional teams that form organically around data product ideas – collectively contributing to the rapid iteration of Prototypes and MVPs (Minimal Viable Product), mainly in the B2B and B2B2C arenas. Each design iteration is exposed to end-users at each cycle of our rapid design-test-redesign process, to ensure optimum user traction. Prototype and MVP outputs include dashboards; widgets; chatbots; web applications; mobile applications; VUI voice interfaces; digital assistants; etc. – all in service of solving complex business challenges and with an ever increasing emphasis on Artificial Intelligence (AI) and Machine Learning (ML).
Role
Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
Participate in "Design Thinking" workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
Explore the “art-of-the-possible” in the era of Big Data, Artificial Intelligence (AI) and Machine Learning (ML) – whilst always maintaining regulatory compliance
Leverage existing – and contribute net new – design patterns to Mastercard’s design pattern library
Help define the next generation of data and data-driven products for Marketing Services– and through doing so, help shape the future of Mastercard and its growth
Creation of a cohesive and compelling visual language across diverse form factors: web, mobile and internet of things
Work on future state conceptual designs, driving experimentation that improves the quality of product design overall.
Work closely with key partners from brand & marketing, alongside the broader user experience team to drive delightful and highly usable transactional experiences leveraging the broader visual language for MasterCard.
Work closely with our technology team to define implementation standard for our products leveraging modern presentation layer practices such as adaptive/responsive web and current and forward-thinking technologies.
Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers.
Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base
Drive VXD design across a broader ecosystem, where experiences will require tailoring to meet the needs of both MasterCard customers and end consumers
Help define the next generation of data and data-driven products and their visualization – and through doing so, help shape the future of Mastercard and its growth
Required Experience / Knowledge / Skills (Core)
Experience developing User Archetypes and Personas and user journeys to inform product design decisions
Experience in front end prototyping and related development concepts (UX Engineering)
Experience in rapid prototyping (Lean UX and Design Thinking)
Experience in articulating elegant and engaging experiences using sketches, storyboards, information architecture blueprints and prototypes
Experience in the implementation of creative, useable and compelling visual mockups and prototypes.
Experience working with complex information architectures
Experience of design-experiences across multiple media
Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.
An understanding of complex information architectures for digital applications
Candidate
Prior experience working in a world-class UX team
Experience working/multi-tasking in an extremely fast-paced startup-like environment with high autonomy
Experience in client-facing engagements, preferably in leading them
Empathetic champion of the user – passionate about the detail of great usability, interaction design and aesthetics to give the best possible UX
Passionate about the possibility of data driven experiences – Passionate about the potential for data, Artificial Intelligence (AI) and Machine Learning ML)
Experience with data visualization tools such as Tableau, PowerBI, Domo, R Studio etc.
Defensible point-of-view on gamification
Demonstrable knowledge of UX and Interaction Design heuristics and best practices: e.g. Lean UX; Mobile First etc.
Demonstrable knowledge of ergonomic and usability best practices
Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience
Strong portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other
Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.