Manager, Technical Product Development (Global)

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Technical Product Development (Global)
This role sits within Mastercard's Product Development organization as part of the API Developer Experience capability. The mission of the role is to dogfood Mastercard APIs and developer platforms by overseeing realistic, end-to-end integrations executed by a development team, evaluating products exactly as external customers would experience them.
The team improves Mastercard products by building authentic customer simulations and running real-world API implementations that mirror how issuers, fintechs, merchants, acquirers, and partners integrate Mastercard services. The role works across a broad portfolio of Mastercard products, with a strong focus on Services and Open Banking / Open Finance, while also supporting core payments, digital products (e.g., Click to Pay), and other API-driven platforms.
With a global remit and high visibility across Product and Technology, this role sits at the intersection of technology, product, and customer experience, translating hands-on integration findings into clear, actionable insights that drive measurable improvements across Mastercard's ecosystem.
Success in this role is defined by materially improving the ease, speed, and quality of developer integrations through disciplined dogfooding and evidence-based recommendations.
All About the Role
• Own and lead the dogfooding of Mastercard APIs and developer platforms, overseeing realistic, end-to-end integrations performed by a dedicated development team • Represent the external customer point of view by managing a suite of applications that simulate real-world Mastercard customers (issuers, fintechs, merchants, acquirers, PSPs) • Own the end-to-end developer integration experience, from discovery and onboarding through authentication, implementation, testing, and production-like scenarios • Oversee integrations conducted without internal shortcuts, ensuring tooling, documentation, and constraints mirror external customer realities • Lead multiple concurrent initiatives, from initial scoping through execution, synthesis of findings, and stakeholder readouts • Document integration journeys in depth, capturing friction points, decision paths, workarounds, errors, and usability gaps • Produce high-signal artifacts such as: • Developer journey maps • API usability and consistency assessments • Documentation and onboarding gap analyses • Prioritized developer pain-point inventories • Translate technical observations into clear, prioritized, actionable recommendations for Product, Engineering, and Developer Experience teams • Act as an internal proxy for external developers, advocating for simplicity, clarity, and consistency across APIs, tooling, and documentation • Identify recurring themes across integrations and elevate them into platform-level and ecosystem-level insights, not just point fixes • Influence internal stakeholders across Product, Technology, and Delivery to drive customer-focused improvements based on real integration evidence • Present findings and recommendations to cross-functional teams and senior / executive-level stakeholders • Track the adoption and impact of recommendations to ensure feedback translates into meaningful product improvements
This role does not involve hands-on coding, but requires strong technical credibility, API fluency, and confidence working closely with developers and technical leaders.
All About You
• Strong technical foundation, with experience integrating APIs or working closely with developer teams • Background in software engineering, solution architecture, technical product/program management, or technical implementation roles • Experience with API onboarding, implementation, and technical documentation • Comfortable explaining technical concepts to both technical and non-technical audiences • Confident managing complex stakeholders and constructively pushing back with developers when needed • Experience in payments, Open Banking, Open Finance, or financial services is a strong plus, but not mandatory • Excellent written and spoken English, with strong presentation and communication skills • Comfortable presenting to cross-functional and executive audiences • Bachelor's degree or equivalent practical experience
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.