Manager - Learning Services

Job Description
About us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Go Cardless, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
The Learning Services department is a newly formed function within Customer Services and Experience, as Manager, Learning Services you will play a pivotal role in shaping the future of HiBob's customer experience, partner enablement and building certification frameworks for HiBob's internal Professional Services team.
This role is perfect for a strategic and operational leader to build, deliver and scale our Learning Services ecosystem. You will be passionate about building a leading customer experience and be responsible for delivering a certification and education program that drives product adoption, reduces time-to-value, and ensures our delivery partners and internal teams maintain the highest technical standards.
Job Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.
What You Bring

• Experience in Education Services, Partner Education or Customer Education within a B2B SaaS environment.
• Proven expertise in building technical certification programs from scratch supported by e-learning content, workshops, case-studies and wider blended learning techniques.
• Demonstrated expertise in persona-based curriculum design.
• Capability to design and scale learning globally while maintaining quality and consistency.
• Ability to combine individual contributions with managing a small team within Learning Services. Being able to confidently deliver on key outcomes directly, whilst also coaching and developing team members to ensure consistent performance.
• Cross-functional collaboration and communication.
• Continuous improvement mindset.

Job Responsibilities

• Be comfortable both delivering strategically and operationally within the Learning Services function.
• Lead the design and delivery of HiBob's global Partner, Customer and Internal Education programs to ensure consistent delivery standards and technical competence.
• Build a scalable Certification framework that validates technical competency.
• Develop a library of self-paced e-learning, mirco-learning and just-in-time assets to support customer onboarding and ongoing adoption.
• Build out Implementation good practice library and content repository for internal and partner use to support consistent delivery practices.
• Over time, identify and build persona-based learning paths for the multiple stakeholder types who leverage the HiBob platform for their daily HR, Payroll and Finance needs.
• Collaborate with internal teams to ensure that learning paths reflect the ongoing developments in HiBob's platform and reflect product updates.
• Identify internal educational needs and deliver learning paths to support certification.
• Manage a small team of Learning Service Specialists.
• Partner with external stakeholders and hold them accountable to delivery needs.
• Collaborate cross-functionally with Service Partners, Professional Services, Solution Architects and Customer Success to ensure stakeholder requirements understood and built into the program.

Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance.
Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan - every employee can eventually become a shareHolder
• Cash allowance for health insurance
• Annual vision allowance
• Annual Headspace subscription and wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day 1
• Work from home allowance - to get your home office set up!
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off and receive a special gift
• If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!

***Learn about HiBob's hybrid working model ***
BELONGING AT HIBOB
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you.We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.