Manager, Learning & Development

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Learning & Development
Overview: The Program Manager, Learning and Development (L&D) is responsible for planning, executing, and overseeing L&D programs that support the strategic objectives of the organization. This role requires a dynamic individual skilled in program management, stakeholder engagement, curriculum design, and process improvement, with a passion for fostering employee development. The ideal candidate will be adept at managing multiple L&D initiatives simultaneously, ensuring they are completed on time, within budget, and meet the needs of the organization.
Role and Responsibilities:
Curriculum Design:
Engage with key stakeholders to gather learning needs, program requirements, timelines, and strategic outcomes.
Lead the design and development of engaging and effective learning programs that address those needs.
Work with Learning Designers to envision and design learning programs that are aligned with strategic objectives, showcase L&D best practices, and are delivered through appropriate learning modalities (e.g., in-person, virtual, e-learning).
Ensure learning programs incorporate feedback and adapt to changing organizational needs.
Program Planning and Execution:
Develop comprehensive project plans for L&D programs/initiatives that align with organizational needs, timelines, resources, etc.
Coordinate cross-functional teams, including learning designers, delivery specialists, admins, and subject matter experts, to ensure effective and efficient program execution.
Monitor and track program progress, adjusting plans as necessary to meet targets.
Stakeholder Management:
Provide updates and ensure alignment with program objectives.
Serve as the primary point of contact for all program-related inquiries and communications, fostering strong relationships with internal and external partners.
Resource Management:
Identify and allocate resources necessary for program execution, including budget management and resource scheduling.
Manage program budgets, ensuring financial objectives are met and resources are utilized efficiently.
Risk Management:
Identify potential risks and develop mitigation strategies to minimize impact on program delivery.
Monitor and report on program risks, implementing corrective actions as needed.
Quality Assurance:
Ensure that all L&D program deliverables meet the required quality standards and specifications.
Implement continuous improvement processes to enhance program performance and outcomes.
Data Analysis and Reporting:
Collect and analyze program data to evaluate performance, identify trends, and inform decision-making.
Prepare and present detailed reports on program status, outcomes, and areas for improvement.
Benchmarking and External Insights:
Benchmark L&D programs against industry best practices and emerging trends.
Bring external insights and suggestions to enhance the effectiveness and innovation of L&D initiatives.
Process Improvement:
Evaluate existing L&D processes and workflows, identifying opportunities for improvement.
Implement best practices and innovative solutions to enhance program efficiency and effectiveness.
Team Leadership:
Provide guidance, support, and leadership to program teams.
Foster a collaborative and high-performance team environment.
Skills and Qualifications:
Educational Background:
Advanced degrees or certifications in project management (e.g., PMP, PgMP) or L&D (e.g., CPLP) are preferred.
Experience:
Proven experience in program or project management, with a track record of successfully delivering complex L&D projects.
Experience in curriculum design and instructional design, creating engaging and effective learning experiences.
Experience managing cross-functional teams and working in a matrix organization.
Technical Skills:
Proficiency in project management software and L&D tools (e.g., LMS, authoring tools such as Articulate).
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Soft Skills:
Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
Strong organizational skills, with the ability to manage multiple priorities and projects simultaneously.
Problem-solving mindset with the ability to think strategically and execute methodically.
Personal Attributes:
Self-motivated, proactive, and able to work independently.
Detail-oriented with a commitment to delivering high-quality results.
Adaptable and resilient, able to thrive in a fast-paced and dynamic environment.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.