Manager FLOD Financial Crime

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Job Title

What does a successful Financial Crime Team Member (FLOD) do at Fiserv?

The Financial Crime Team Manager is responsible for leading and overseeing the organization’s anti-money laundering operations, ensuring compliance with regulatory requirements and internal policies. This role involves managing onboarding and periodic review of customers, customer due diligence, and suspicious activity reporting processes, while coordinating with sales, compliance, and business units to mitigate financial crime risks.

What you will do:

Compliance & Risk Management

• Oversee onboarding, periodic reviews, investigations, and MI reporting for The Financial Crime Team.
• Ensure adherence to local and international AML regulations (e.g., EU, FCA, AMLD, FATF standards).
• Report and manage issues, controls, and incidents through the Financial Crime Committee.

Team Leadership

• Manage and mentor Financial Crime Analysts and operations staff.
• Allocate resources effectively to support onboarding, reviews, and escalations.
• Foster a high-performance culture focused on integrity and accountability.

Operational Execution

• Develop and maintain AML procedures and workflows.
• Monitor KPIs and produce regular MI Reports for senior management.
• Collaborate on business-led projects to improve and streamline onboarding and periodic review processes.

Stakeholder Engagement

• Act as a liaison between AML operations and sales, compliance, and risk teams.
• Handle exception requests and manage expectations around onboarding delays.
• Represent AML operations in audits, regulatory reviews, and internal committees.

What you will need to have:

• Certifications: CAMS, CFE, CFCS, or equivalent preferred
• Experience: 7+ years in AML, compliance, or financial crime roles
• Technical Skills: Familiarity with AML systems, data analytics, and regulatory frameworks
• Soft Skills: Strong leadership, communication, and stakeholder management abilities

What would be great to have:

• Experience with EU AML regulations and periodic review frameworks.
• Proven ability to manage cross-functional teams and complex projects.
• Strategic thinker with hands-on operational expertise.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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