Manager, Customer Success
As Manager of Customer Success at Datadog, you'll directly shape the growth of Datadog's business in your region by leading a team that drives expansion, retention, and renewals. This is a high-impact role responsible for both coaching CSMs and owning the regional strategy for customer revenue. You'll guide the team through a pivotal phase of evolution (and EMEA's best year to date) ensuring they’re equipped to deepen customer relationships, identify growth opportunities, and execute with precision. Success means not only hitting numbers, but also building a high-performing team where people thrive professionally and personally, accounts expand, and Datadog's value is consistently realised by customers across the region.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Manage, lead, mentor and train a team of Customer Success Managers
- Coach your team to proactively build relationships with customers with the goal of retaining and growing customer footprint
- Identify growth opportunities within assigned accounts and ensure high renewal rates
- Serve as escalation point between customers and internal Datadog teams to ensure customer success and adoption
- Act as an internal advocate for our customers putting their best interests first
Who You Are:
- Experienced in 5+ years in a Customer Success or Account Management role in the SaaS space
- Full French-language proficiency required as leader for the France region
- 2+ years experience managing a high performing team of Customer Success Managers
- Customer-centric and have a customer-first mindset and approach to all interactions both internal and external
- Able to complete and influence the full cycle sales process
- Knowledgeable about the B2B tech space or with subscription based software, preferred
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- High income earning opportunities based on self performance
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Sales training in MEDDIC and Command of the Message
- Intra-departmental mentor and buddy program for in-house networking
- An inclusive company culture, opportunity to join our Community Guilds
- Generous and competitive benefits package
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Your Privacy:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.
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Datadog Dublin, Dublin, IRL Office
4th Floor, 1 Dockland Central Guild Street, Dublin, Ireland, DO1 E4XO
