Head of Client Relationship Management

Manager Client Relationship Management

We are looking for an experienced professional who has experience managing client relationship management teams  who will interact and manage a portfolio of clients offering them advice and support on managing risk in diverse Foreign Exchange (FX) markets as well as managing the team.  As a part of Convera’s Client Account Management team based in Malta office, you will  offer business-to-business clients opportunities to save money whilst helping to generate revenue and hitting your own targets

You will be responsible for:

• Delivering an excellent client experience to a portfolio of approximately 100 commercial customers.
• Managing and transacting a wide range of FX deals across our broad product range, you’ll be tasked with retaining clients as well as maximizing opportunities for upselling and cross-selling.
• Able to draw on advice and expertise from across the business you’ll be responsible for making excellent business decisions and rewarded accordingly through a generous and transparent bonus scheme.
• Achieving and surpassing your targets you’ll need to be proactive, regularly contacting and meeting up with customers and being aware of their specific requirements and how we might be able to serve them best. 
• Managing and coaching the client relationship management team 

You should apply if you have:

• Proven track record of selling and account management within the FinTech/ Finance space.
• Able to provide clear explanations of the strategies that have helped you exceed sales targets in previous roles.
• Your confident and can-do attitude will fit well within the team and will be complemented by your ambition to succeed.
• Some knowledge of FX products and services is desirable, and we’ll expect you to be able to discuss your experience and knowledge of account management during the interview process.
• Maltese Speaker is a plus 
• Minimum 5 years of experience within the payments space is required. 
• AML experience is required 
• At least 5 years of managerial experience is required 

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive annual gross salary
• Opportunity to earn an annual bonus
• Great career growth and development opportunities in a global organization
• A flexible approach to work
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Paid volunteering opportunities

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

Please contact us directly if you have any questions: