Manager, Business Development Team

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.

We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.

This is an incredible opportunity, and we’d love for you to join us on this journey!

EdgeTier is currently looking for a BDR Manager to join our growing team on a full-time basis. This strategic role will see you lead a team of Business Development Representatives with the goal of building and delivering a high-quality sales pipeline for our Account Executive team.

This role will be based out of our Dublin office and your typical responsibilities will include:

• Executing and refining our outbound strategy through a broad variety of channels to qualify new leads.

• Working collaboratively with your fellow Business Development Manager to develop action plans aimed at addressing performance gaps and driving energy into team activities.

• Coaching and mentoring a team of Business Development Representatives to achieve strong business results whilst fostering individual career growth and development.

• Collaborating with Marketing and Revenue Operations to drive business growth through outbound campaigns.

You are a seasoned B2B sales professional with previous success in SaaS. You'll be the ideal fit for the role if you have:

• At least 2 years' experience in a sales leadership role within a B2B SaaS environment. Preferably leading a team of SDRs or BDRs.

• A track record of top performance in B2B SaaS sales

• A coaching mindset with a passion for developing junior talent and building successful sales careers.

• Strong analytical ability to understand, report on, and forecast team performance.

• Strong rapport building skills along with the ability to drive energy and motivation within the team.

This role is going to play a key part in the growth of an already rapidly growing organisation. If you want to roll your sleeves up and get stuck in, the personal reward opportunities from a career perspective are huge.

This role is also your chance to make your mark on a sales process and show why you are brilliant at what you do. If you're tired of following the rigid sales protocols of bigger SaaS organisations and instead want to try what you know works, this could be the role for you.

At EdgeTier, we’re passionate about building a team of high performers who believe in our mission. Guided by our four core values, we ensure these principles shape everything we do, including how we grow our team.

1. Be Accountable

Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.

1. Deliver Value to Customers

We focus on delivering real value to our customers. Our products are built to help them succeed, and we work to ensure it does. Solving problems and making things easier for our customers is at the core of everything we do.

1. Keep Growing

We’re always learning and improving, whether it’s getting better at what we do, learning something new, or making our products even better, we’re always pushing ourselves to embrace the challenge and get out of our comfort zone.

1. Have Craic & Be Sound

We’re passionate about what we do, but we also know how to have the craic (fun!). Being sound means respecting each other and creating a space where everyone can be themselves and enjoy coming to work.

• Be part of an Irish company that's innovating and revolutionising the customer service industry globally!

• We're humble, but have won lots of awards. #11 in Deloitte's Technology Fast 50, Sifted Europe's Fastest-Growing Startups, Wired Europe's Hottest Startups, Technology Innovation of the Year, + many more!

• Everyone at EdgeTier shares in the success. We offer generous share options, and a bonus structure to round out each compensation package.

• Keep Growing budget of €2,000 annually to spend on your professional growth and learning.

• Enjoy your time outside of work with 23 days of annual leave in addition to annual company shut-down days, a fully paid sabbatical after 4 years of service, and increasing leave entitlements with continued tenure.

• We invest in your health & wellbeing with health insurance, a bike-to-work scheme, and future security with a company-matched pension plan (for Ireland-based employees).

• We mean business when it comes to having the craic. Join us for our legendary company get-togethers and off-sites!

EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, facilitates the development of new values, and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race, religion, colour, national origin, ancestry, membership in the travelling community, physical disability, mental disability, medical condition, marital status, gender, gender identity, age, sexual orientation, or any other protected status. This policy encompasses all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Thinking of using AI as a part of your job application? Please read our AI recruitment policy before you do.

Agencies: Please note that we have an internal sourcing model, and do not require agency assistance. Unsolicited CVs will not be accepted.