Manager / AVP1

Job Description
Manager
Location: Bangalore/Mumbai/Chennai
Department: Technology
Vacancy Type: Permanent
Job Shift: 12PM IST - 9PM IST
Mode: Hybrid
Experience Range: 12 - 15 years
Job Responsibilities:

1. Develop and maintain strong relationships with customers and ensure customer satisfaction.
2. Manage the project delivery process, including project planning, resource allocation and risk management.
3. Coordinate with cross-functional teams, including Support, Development and QAto ensure successful project delivery.
4. Provide regular project updates to customers and internal stakeholders, including status reports, risk assessments, and progress reports.
5. Manage and escalate project requirements and issues to internal stakeholders and customers, ensuring timely resolution.
6. Act as a point of contact for customer inquiries, concerns, and feedback, ensuring excellent customer service.
7. Ensure compliance with internal processes, procedures, and quality standards.
8. Implements production, productivity, quality, and customer-service standards.
9. Proactive approach to ensure least issues on client delivery & service.
10. Resolves problems, completes audits, identifies trends, determines system improvements, and implements change.
11. Help clients implement services and plan projects effectively.
12. Ensure that contract terms and conditions are met.
13. Manage invoices and bills for assigned customers.
14. Identify upselling and cross-selling opportunities.
15. Address customer issues with speed and efficiency

Qualities & Skills

1. Strong written and verbal communication skills
2. Supervision
3. Project and process management.
4. Good Asset Class knowledge & Application flow understanding.
5. Negotiation skills
6. Mentoring and coaching
7. People Management skills
8. Strong organizational and analytical skills
9. Agile, Scrum, Project Management & CICD pipeline understanding.

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people.

• We have been voted a Top Workplace every year since 2006.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.

• CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.

• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.