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We are Datadog's in-house product experts. The Technical Enablement Management (TEM) team empowers customers through technical training sessions, ensuring they maximize the value of Datadog. We combine deep technical knowledge with a consultative approach, demonstrating best practices and tailoring training to specific use cases.
As a Manager on this team, you will play a critical role in strengthening our relationships with Sales and Customer Success teams in EMEA, developing the Technical Enablement Managers (TEMs) who report to you, and evolving our enablement programs to better support customer success and adoption.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Own the positioning and enablement strategy for Sales and Customer Success teams in EMEA, partnering closely with them to drive revenue by effectively pitching training as a value-added service and increasing the consumption of our complimentary training offerings.
- Develop sales tools and enablement resources to help internal teams confidently position and sell training to customers.
- Analyze customer training adoption and feedback to refine offerings and increase conversions.
- Lead, coach, and mentor a high-performing team of TEMs in EMEA, with additional responsibility for two TEMs in APAC.
- Conduct regular performance evaluations, session shadowing, and feedback reviews to drive continuous improvement in training quality and delivery.
- Ensure TEMs provide technical training that drives product adoption and long-term customer success.
- Optimize adoption of departmental tooling and processes to improve efficiency and scalability.
- Drive consistency in training delivery, content utilization, and reporting across the team.
- Monitor and assign workload, ensuring TEMs achieve 80% productivity, balancing training delivery, content creation, and enablement activities.
- Collaborate with Technical Solutions leadership, Sales, Customer Success, Engineering, and Product teams to address urgent needs and implement process improvements.
- Continuously iterate on training best practices to enhance technical product adoption and customer success.
Who You Are:
- Results-driven, with a strong focus on executing strategies that drive measurable business impact and revenue growth.
- Passionate about people management and coaching, with experience leading and developing a high-performing team.
- A strategic thinker who balances customer needs with business goals and drives cross-functional alignment.
- An effective communicator with strong stakeholder management skills across Sales, Customer Success, and Product teams.
- Process-oriented, with a track record of implementing scalable enablement programs in a growing company.
- Technically proficient, with knowledge of modern infrastructure, monitoring solutions, and cloud technologies.
- Experienced (5+ years) in Training, Presales, Post-Sales, Consulting, or another customer-facing role, with a history of success.
- A strong coach, able to provide constructive feedback and drive improvements in training delivery.
- Educated in Computer Science, Engineering, or equivalent experience.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Your Privacy:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.
Datadog Dublin, Dublin, IRL Office
4th Floor, 1 Dockland Central Guild Street, Dublin, Ireland, DO1 E4XO
