Managed Services Solutions Architect

We are seeking an experienced Managed Services Solutions Architect to join our Dublin-based team. This is a key technical and customer-facing role responsible for shaping and defining end-to-end managed service offerings across infrastructure, cloud, and enterprise application environments.

The successful candidate will collaborate with sales, service delivery, and operations teams to design scalable, cost-effective managed service solutions that meet customer requirements and align with business strategy.

Key Responsibilities

• Solution Design & Architecture:
• Develop and document managed service solutions across infrastructure, cloud, network, and application portfolios.
• Produce technical and service designs, transition plans, and supporting documentation for bids and customer proposals.
• Ensure all solutions align with corporate standards, compliance, and best practice frameworks (ITIL, ISO27001, etc.).
• Pre-Sales & Bid Support:
• Work closely with the sales and bid teams to respond to RFPs/RFQs.
• Lead technical discovery sessions with customers to capture business and technical requirements.
• Define service scope, SLAs, and operational support models tailored to each client’s needs.
• Governance & Delivery Support:
• Support service transition into operational delivery teams, ensuring solutions are robust, well-documented, and deliverable.
• Participate in service reviews, technical governance boards, and continual improvement initiatives.
• Customer Engagement:
• Act as a trusted technical advisor to customers, demonstrating thought leadership in managed and cloud services.
• Present solutions to both technical and non-technical stakeholders, including C-level executives.

Required Skills & Experience

• Minimum 5+ years’ experience in a Solutions Architect, Technical Architect, or equivalent role within a Managed Services or MSP environment.
• Proven experience designing managed service solutions (e.g. infrastructure, cloud, network, or end-user services).
• Strong understanding of ITIL-based service delivery frameworks.
• Familiarity with major cloud platforms (Microsoft Azure, AWS, or Google Cloud) and hybrid environments.
• Experience with service transition, operational readiness, and governance processes.
• Excellent communication and stakeholder management skills.
• Ability to balance technical detail with commercial and customer perspectives.

Desirable Skills

• Relevant industry certifications (e.g. ITIL Foundation, TOGAF, AWS/Azure Architect, or equivalent).
• Experience within large enterprise or public-sector environments.
• Knowledge of Irish and EU data protection and regulatory requirements.
• Understanding of automation, monitoring, and service management tooling (e.g. ServiceNow, SolarWinds, etc.).