Logistics Operations Specialist

The Opportunity

Great opportunity to join a busy, fast-paced logistics team with a client facing focus. The Logistics Performance Management team is the conduit between the client and the back-end carrier management team in ESW. The ideal candidate will have a good knowledge of supply chain logistics, be very organised with the ability to work at a fast pace working on own initiative and possess strong communication skills.

Responsibilities

• Manage and execute daily Logistics operations with Client & our Carrier Management teams
• Coordinate activities and tasks which support ESW Client support processes and meetings
• Action recurring and ad-hoc tasks in the Global Logistics team on time to a high quality
• Create and issue KPI reports to Clients & internally relevant to Logistics Performance
• Present KPI results and corrective action plans to Clients & internal functional teams
• Support internal Client facing teams in execution of meetings and Client engagements
• Work closely with Operations, Carrier partners and Customer Services on issue resolution
• Manage and respond to queries and tickets on time with high quality
• Demonstrate strong Client relation skills and positive company image during all interactions
• Ensure all activities are managed in a timely fashion and undertake additional administrative tasks to support

Daily Tasks

• Prepare Client & internal KPI reports, PowerPoint decks and Excel analysis outputs
• Manage and coordinate daily action logs internally and externally
• Support Client Service Management reviews & preparation and record / issue minutes, actions accordingly.
• Manage and triage incident tickets, relevant to LPM team and close within expected SLA.
• Manage and triage the LPM email inbox and escalate issues as required.
• Update weekly executive report with relevant callouts from previous week.
• Attend daily carrier review call and record relevant actions into the action logs.
• Attend onboarding calls and create retailer facing Logistics SOP.
• Other ad-hoc tasks as applicable.

Requirements

• Experience in Global e-commerce Logistics & Supply Chain, Airfreight & Last Mile delivery preferred
• Excellent operational organisation skills, detailed schedule planning & on time task completion
• Competent in the Use of Microsoft Word, Excel, PowerPoint, BI Tooling & Monday.com
• Excellent Client facing communication skills & PowerPoint presentation skills
• Experience of working in a fast-paced e-commerce business is desirable
• Ability to work as part of a team and to show initiative in a fast-paced environment.

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

Why join us?

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

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