Localization Operations Coordinator

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Localization Operations Coordinator

Why We Have This Role 

Ready to help breakthrough products speak every customer's language? We're looking for a sharp Localization Operations Coordinator to join the team that powers Qualtrics' global voice. You'll be the vital connection between our innovative solutions and millions of international users, ensuring nothing gets lost in translation. Working directly with our language partners and internal teams, you'll help coordinate the projects that transform our English content into experiences that resonate across cultures and markets. This isn't just about managing translations—it's about opening doors to new possibilities for businesses worldwide through localization that feels authentic and natural. If you're detail-focused, curious about global markets, and ready to drive impact from day one, you'll find your place supporting the ecosystem that makes Qualtrics truly speak the language of experience around the world.

How You'll Find Success

• Success here isn't just checking boxes—it's enabling and driving global impact.
• You'll be the operational backbone that helps our localization efforts run smoothly, connecting language partners with the teams that need them.
• When our product managers see their features resonating with users in Tokyo as well as they do in Seattle, that's your success.
• When marketing campaigns launch simultaneously in multiple markets without missing a beat, that's your handiwork.
• Your knack for organization and eye for detail will ensure that quality never gets sacrificed for speed, while you build expertise and grow in the evolving world of localization.
• Your contribution might happen behind the scenes, but the results will be front and centre in our global customer experience.

How You'll Grow 

This role isn't just a job—it's the foundation of a career in global operations and localization:

• You'll learn directly from seasoned localization professionals who are invested in your success
• Your manager will partner with you quarterly to reflect on achievements and chart your next growth areas
• Your ideas won't sit in a suggestion box—you'll have the opportunity to implement innovations that matter
• Qualtrics' learning resources will be at your fingertips, helping you build both technical and soft skills
• As our localization function expands, opportunities for growth will emerge for those ready to up-skill and grow
• The experience you gain will open doors across Qualtrics, with potential to explore diverse departments and roles as you develop

Things You'll Do 

• Project Management
• Coordinate the journey of content from English to multiple languages, ensuring product and marketing materials speak fluently to every market
• Track project timelines and milestones that keep our global launches synchronized and on budget
• Spot translation hiccups before they become roadblocks, helping the team implement smart solutions
• Gather the numbers that tell our localization story, supporting data-driven decisions that improve our global approach
• Vendor Management
• Build rapport with our language partners who bring our words to life in markets around the world
• Help assess vendor performance, ensuring quality translations that truly connect with local audiences
• Keep an eye on costs and efficiency, making sure we're getting the most value from every translation dollar
• Scout for new language talent that can help us expand into emerging markets or specialized content areas
• Stakeholder Engagement
• Work directly with product, marketing, and other teams to understand exactly what they need to succeed globally
• Share localization insights that help teams design with global audiences in mind from day one
• Be the essential link that keeps information flowing between Qualtrics teams and our language partners

What We're Looking For On Your CV 

Required Experience: 

• Minimum of 2 years of experience in localization project management
• Proven experience with localization technologies and tools, with the ability to integrate them into project workflows effectively, such as TMS, CMS, project management tools.
• Knowledge and experience in Machine Translation
• Proven ability to prioritize competing demands without dropping balls or missing deadlines
• Problem-solving mindset that doesn't wait for perfect instructions to make progress
• Meticulous organizational skills that help transform complexity into clarity

Nice to Have:

• Experience being the primary manager of translators or language service providers in any capacity for at least a year
• Exposure to the localization industry from the client perspective
• Communication skills that make complex processes understandable to everyone involved
• Curiosity about how AI and machine translation are transforming the language industry, ever seeking new ways to optimize translation workflows
• Proficiency in a second or more languages

What You Should Know About This Team

We're the bridge builders who make Qualtrics truly global. Every day, we:

• Transform English content into experiences that feel local everywhere, delivering quality that meets each market's expectations
• Partner with teams across the company to understand their global vision and make it a reality
• Work closely with our language experts worldwide, ensuring smooth collaboration that delivers results
• Stay ahead of trends and technologies that can make our localization more effective and authentic
• Collaborate across continents and time zones, united by our commitment to breaking down language barriers
• Support each other's growth, sharing knowledge and experiences that make our whole team stronger
• Work collaboratively with a global team, across timezones, with a passion for localization and global growth.
• Always learning and always developing new skills — this is a team where everyone helps everyone develop and grow

Our Team’s Favorite Perks and Benefits

• Access to our incredible gym and yoga studio
• Catered lunches in our EMEA HQ in Dublin - 5 days a week
• A wide range of drinks and snacks for you to enjoy throughout the day
• Fully furbished pub/beer garden onsite (bring a guest on a Thursday/Friday!)