Manage and grow local house accounts by strengthening relationships, coordinating cross-departmentally, ensuring satisfaction, conducting regular calls and annual business reviews, identifying upsell opportunities, maintaining client profiles and territory maps, handling invoicing/collections support, and using company systems (EI/Teamsell) to support account activities.
Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Major Duties and Responsibilities:
Strengthen relationships with existing house accounts.
Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
Understand customers' business and strategy and our role with the customer.
- Ensure customer satisfaction and follow up.
- Communicate service issues to Department Managers/Supervisors.
- Action items lists maintained and updated weekly for follow up items.
- Identify opportunities and grow business from existing house accounts.
- 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls.
- Assist with collections when needed.
- Manage client profiles - separated out by location.
- Build territory maps showing number of accounts located in each city – update monthly
- Teamsell input & management for significant calls.
- Fluent in EI systems and demos in order to provide technical updated to LAM accounts
- Involve sales and operations at appropriate times.
- Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
- Turn major business opportunities and proposals over to Sales and operational issues to Ops.
- Management of Business Reviews – goal is to have a minimum of one per account per year
- Continually seek improvement in procedures and services to create more efficient and cost effective operations.
- Assume lead responsibility for the efficient delivery of all local (branch) services.
- Assist, and if needed, spearhead problem resolution for issues outside of local branch.
- Insure that a functioning and agreed upon invoicing - payment process is in place.
- Meet with the local customer to maintain customer information and satisfaction.
- Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!
Requirements- Skills, Education, Experience:
- 5 Years Account Management Experience
- Minimum two years Expeditors/industry experience.
- Ability to create/write customer requirements clearly for use by other Expeditor employees.
- Knowledge of required Expeditors operating systems as well PC skills including word processing.
- Demonstrated customer service skills and proven interpersonal skills.
- Level one Account Management certification.
- Level one Sales certification.
Expeditors offers excellent benefits.
Similar Jobs
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Explore and validate complex enterprise datasets, conduct exploratory analyses and experiments, build reusable Databricks SQL and Python notebooks, identify data quality issues, and translate ambiguous business questions into evidence-based product recommendations. The role partners with stakeholders, documents analytical findings, creates semantic-layer assets, and supports transition of validated concepts to downstream engineering teams.
Top Skills:
DatabricksDelta LakeGitGithub ActionsPower BIPythonSQLUnity Catalog
Financial Services
Develop secure, scalable internal applications for bank leadership using Java, Spring, AWS, Microsoft 365 integrations, and AI capabilities. Responsibilities include system design, application development, testing, API and service development, codebase analysis, data visualization, automation, and software stability improvements. The role operates in an agile environment and requires responsible use of AI-assisted development tools, secure coding, architecture knowledge, CI/CD familiarity, and collaboration across technology teams.
Top Skills:
Ai-Assisted Software Development ToolsAWSCi/CdDatabasesDevOpsJavaMicrosoft 365ReactSpring
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Own the international mid-market product strategy and roadmap across Toast’s platform. Lead cross-codebase delivery, align engineering and product teams, conduct customer research, define success metrics, and represent mid-market needs to leadership. Develop pricing, packaging, and go-to-market strategies with marketing, sales, and operations. Manage stakeholder alignment, vendor evaluation, and coaching for senior product managers and engineers while delivering complex products from discovery through scale.
What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
