Learning Technology Manager

Job Description Summary

The Learning Technology Manager will be part of the US Learning Operations and Strategy team supporting a variety of organizational and programmatic learning and development efforts, with a strategic focus on learning survey analytics, evaluation strategy, evidence collection and impact measurement. A key area will be implementing the learning impact measurement framework with clear focus on building “outcome-oriented learning “as a key learning capability.
This role will be closely working with the US teams in CE Skills & Capabilities Training, CE Commercial Operations, Insights and Decision Science, Product Management, and IT.

 

Job Description

• Collaborate on the development, improvement & implementation of Training technology tools and platforms for the Customer Engagement organization.  Develop and provide advice and guidance to ensure new projects and programs are rooted in best practice.
• Lead and consult evaluation on frameworks design and tools, as well as troubleshooting on existing platforms.Integrate learning data from diverse systems to create a holistic view of learner experiences and outcomes, contributing to Level 4 storytelling
• Partner with IDS and other internal teams for data collection, verification, analysis and reporting. Communicate the same to different collaborators.
• Facilitate team capability building in impact analysis, systems thinking, evaluation frameworks/methods, outcomes measurement and assessment, and high-quality data collection and analysis.
• Conduct research on new approaches and tools and engage with sales teams to help Novartis associates continually learn and benefit from the newest evidence
• Support and promote a culture of reflection, learning, and data-based decision making.
• Partner with the learning portfolio and design teams to ensure that evaluation and measurement strategy are integrated and planned into dashboard design.
• Partner with AD, Learning Technology, in delivering dashboards and related reports for various outcomes and metrics.
• Develop data collection mechanisms for the US CE Training Operations team, including the development of survey instruments, interview guides, and assessment tools.
• Conduct analysis and author synthesis of qualitative and quantitative data.
• Support the adoption of new ways of working using Agile principles on local level

• 7+ years managing data analysis and technology projects, preferably in Pharmaceuticals or Life Sciences.
• 5+ years delivering complex learning technology projects (including AI-enabled tools) in L&D teams.
• Skilled in designing and developing Power BI applications and survey tools.
• Expertise in integrating AI learning tools into existing programs.
• Strong technical capabilities in learning tech platforms and programming skills.
• Proven experience working with senior leaders in a matrixed organization.
• Strong interpersonal, cross-functional collaboration, influencing without direct authority, and vendor management skills.
• Advanced analytical skills to manipulate large datasets from multiple sources.
• Exceptional English verbal and written communication skills, with the ability to effectively convey technical and business concepts to diverse stakeholders.
• Bachelor’s degree required

Desired requirements:

• Familiarity with Kirkpatrick's Four Levels of Training Evaluation is a strong plus.
• MBA or technical certification preferred.

 

Skills Desired

Business Partnering, Cad (Computer-Aided Design), Coaching, Customer Requirements, Customer Service, E-Learning, Field Sales, Human Resources (HR), Installations (Computer Programs), Physics, Relationship Building, Sales, Sales Trainings, Sdm, Selling Skills, Training Programs