At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped nearly 80 million learners and more than 17,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Learn more about us on our company page.
Where we work
Udemy is headquartered in San Francisco with other global offices in Australia, India, Ireland, Mexico, Türkiye and other US locations (Denver and Austin). This is an in-office position, requiring three days a week (Tuesday, Wednesday, Thursday) in the office and flexibility on Mondays and Fridays.
About this role
As a Learning Program Manager on Udemy's Professional Services team, you will oversee and directly manage a portfolio of customers, focusing on increasing utilization of Udemy’s solutions and driving measurable impact across their organizations. Reporting to the Director of Professional Services, you are a strong customer advocate who excels at finding innovative solutions to meet learning and development needs.
This role requires a deep understanding of customers’ workforce development goals, existing training initiatives, certifications, and critical skill areas. Leveraging this insight, you will design, refine, and implement learning programs that effectively drive upskilling and reskilling. You will build relationships with cross-functional customer stakeholders, support learning strategy design and development, and execute learning program tactics that integrate seamlessly into customers’ broader L&D ecosystems. Your expertise ensures that Udemy’s solutions foster engagement, skill development, and continuous learning at scale.
What you'll be doing:
Manager of One: Oversee the design, development, and execution of customer learning program strategies. Translate program needs into actionable plans while balancing the quality of the learning experience, available capabilities, capacity, and operational costs.
Player: Organize customer needs, concerns, and desires into an evolving learning program that drives clarity and minimizes complexity. Develop and manage account-level project plans that align with customer learning program goals.
Process Development: Establish, review, and optimize workflow strategies. Identify patterns and make best practice recommendations to enhance efficiency and effectiveness.
Systems Implementation: Manage Udemy Business product administration, including answering end-user questions, troubleshooting, and addressing issues to ensure a seamless learning experience.
Cross-Functional Collaborator: Build strong relationships with key stakeholders within account teams to drive alignment and successful execution of learning programs.
Impact Measurement: Track and report on key performance metrics, including learning program adoption, engagement, and effectiveness. Continuously refine processes to maximize customer success and learning outcomes.
What you’ll have:
3+ years of relevant work experience as a customer-facing program manager in EdTech, focused on delivering customer solutions.
Demonstrated history in learning program management and change management, working with large organizations.
Proven ability to complete projects according to outlined scope, budget, and timeline.
Disciplined and organized mindset that enables multitasking across multiple customer engagements.
Strong ability to influence stakeholders, keeping internal and customer teams on task and prioritizing critical initiatives.
Strategic, analytical thinking skills with an ability to identify creative solutions to learning program challenges.
Efficiency in adopting and creating tools and processes to automate and scale learning programs effectively.
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
Life at UdemyWe aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
Our Benefits Start with UOur benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits, Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
Top Skills
Udemy Dublin, Dublin, IRL Office
Dublin, Ireland
