Lead Technical Program Manager

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Technical Program Manager

Overview
The Decision Management Platform (DMP) program features a high volume, real time decision processing platform which leverages business rules and dynamic AI models to protect Mastercard’s network against Fraudulent activities. Processing up to a billion transactions in a single day, the DMP platform is one of the highest volume technology platforms in the tech industry (Twice as many transactions as there are “tweets” in a day). We’re looking for high energy, passionate individuals who want to be part of a fast-growing technology program focused on delivering high quality products at scale to prevent payments Fraud across the globe.
Lead Technical Program Manager
• Manage large sized projects by working across multiple release trains/scrum teams and cross-cutting across products.
• Lead project planning, dependency management, risk management, stakeholder management and end-to-end project execution.
• Track, monitor & communicate project status to project stakeholders and program leadership.
• Lead and/or support Release Trains and drive PI (Program Increment) activities.
• Gather project, release & train metrics and provide insights and share lessons learned.
• Support DMP releases across the entirety of the lifecycle from the inception of a business requirement through the deployment of an artifact.
• Proactively manages the synchronization of delivery dependencies within and outside the program, to ensure quality deliverables and adherence of aggressive release schedules.
• Operates across development, product, and operations support overseeing the gaps between teams, processes, and systems, while removing all blocking issues that would introduce risk to a project and release.
Responsibilities
• Plan and manage project/release activities across a group of platform components and customer facing products in a coordinated way from inception through successful delivery
• Align dependent organizations, and remove/mitigate all release blocking issues
• Work with development and product teams to ensure that the release packages pass all quality gates (QA, Operational Health) and have proper operational support handoffs with DevOps and Customer Support.
• Facilitate a variety of release ceremonies including change review board, release status, release readiness reviews, go/no go, implementation plan reviews, and release retrospectives.
• Regularly review metrics and proactively ensure the program stays aligned with organization objectives
Experiences
• Proven track record of successful delivery in a large-scale complex technology ecosystem.
• Excellent communication skills. Ability to drive concise messaging across a variety of audiences.
• Illustrated history of data driven decision making, and ability to facilitate and/or influence decisions of others based on data points and metric indicators.
• Proficient in Agile practices with strong understanding of SAFe (Scaled Agile Framework) and SDLC (software development life cycle).
• Strong background in Technical Project and/or Program Management is essential for this role.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.