Lead Quality Analyst

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Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers, all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech industry, we're not just redefining what's achievable; we're creating a place where amazing career moments are made possible.
Position Overview
IVANS Insurance Solutions, a division of Applied Systems, is currently searching for a Lead Quality Analyst for our Applied Payments division. In this role, your responsibilities will include recommending testing approaches, managing test environments, and ensuring completion of testing within set timeframes. You will prioritize and review testing tasks and develop roadmaps to elevate testing maturity. By sharing best practices, you will provide valuable information, feedback, and expertise to drive the delivery of defect-free applications.
What You'll Do

• Support delivery teams across testing requirements, including Functional/Non-functional Testing (including automation), Integration Testing, APIs, Regression Testing, Accessibility Testing, User Acceptance Testing, Production Acceptance Testing, and other types of testing as required
• Partner with Engineering Teams to establish and maintain an in-depth understanding of how the system works to recommend testing strategies, test environments, and testing practices
• Develop and maintain robust manual test cases, test environments, and test data to support the team with repeatable execution
• Apply hands-on expertise in formulating test cases, leveraging modern tools like Xray
• Research and identify root causes of technical issues in partnership with technical teams, and provide in-depth analysis to resolve issues, anticipate risks, and ensure timely actions
• Collaborate with Software Engineering and Product Management stakeholders to strategize, estimate, and implement manual test strategies
• Establish and maintain technical documentation related to test architecture, design steps, integration processes, and procedures up to date
• Actively engage in Agile ceremonies such as backlog refinement, release planning, retrospectives, and reviews
• Ensure planning and completion of testing within timeframes for readiness and release of new features to ensure quality acceptance criteria are met

We're looking for someone who:

• Can work remotely or from an Applied Systems office.

We're Excited to Learn More About You
Your experience may include:

• 5+ years of experience in a Quality Analyst role, preferably working with software engineering teams to build cloud-based software applications

• Advanced experience in testing Web Applications
• Practical experience with API testing tools like Postman
• Practical knowledge of databases such as SQL Server
• Fundamental understanding of microservices and cloud-based technologies
• Practical experience reviewing and analyzing logs to validate functionality and identify potential defects
• Proven ability to define test cases and prioritize to ensure the quality of each release
• Proven technical abilities, troubleshooting skills, and research abilities

You may have other skills or credentials, including:

• Experience working within an Agile framework (preferably Scrum/Kanban) using tools like Jira and Confluence
• Familiarity with automation tools such as Cypress, Playwright, and Selenium is a strong plus

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech, to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together , collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday
• Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/

Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information, or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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