Lead PM-T

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead PM-T

Overview:
Mastercard is a global technology company and a leader in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

The Dispute Lifecycle team is looking for a Lead Solution PM-T to drive our Dispute application transformation strategy forward through analysis and problem-solving.
The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

In this role, you’ll work within the Dispute Lifecycle team to grow their knowledge and expertise; transforming the way Mastercard captures, processes, stores and visualizes transactional data.
You will work with teams across the company to implement new data solutions while maintaining the stability of the platform.

In this role, you must
• Lead conceptualization through delivery of our next generation platform capabilities.
• Understand and help to define the product vision and have visibility into the user experience while ensuring an overall understanding across the platform; manage the backlog of work while creating and maintaining agile features.
• Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform.
• Collaborate and lead technical and design discussions and manage solution meetings across the feature teams, ensuring that business and functional requirements are identified and documented. Identify gaps and risks based on in-depth analysis and communicate to leadership.
• Have a long-term perspective and look beyond the current business needs to become expert in your domain
• Be high-energy, detail-oriented, and proactive with the ability to function under pressure in a collaborative (Agile) environment and the skills to have a high degree of initiative and self-motivation to drive results
• Onboard, train and mentor new analysts while also providing guidance on platform solutions

Experience Required
• Great knowledge of IT processes and a hunger for Systems and Technical knowledge – constantly analyzing and innovating new, better approaches to our systems and processes
• Deep Product management experience in fast-growing teams and the ability to multi-task and work on multiple projects in a fast-paced environment where priorities shift rapidly.
• Exceptional interpersonal skills. You thrive in productive environments and can navigate easily with multidisciplinary teams.
• Willingness and ability to learn and take on challenging opportunities working as a member of a matrix based diverse and geographically distributed PM-T team.
• Deep Knowledge of the software development lifecycle.
• Understand and can explain business context and the associated customer use cases along with the technology supporting the platform product and are able to hold your own in debates with others; recognizes discordant views and takes part in constructive dialog to resolve them
• High level of ownership on platform services and components and the ability to debate the merits of options with engineers, architects, designers, and business teams to drive the right trade-offs
• Strong analytical skills and demonstrated aptitude for digging deep into the product operations and making data-based decisions.
• Proficiency in Microsoft Office tools and advanced skill with Microsoft Excel, PowerPoint, Confluence, and SharePoint
• Ability to articulate succinctly and clearly – written and verbal – to executives, peers, and staff with impact, eloquence, and authenticity
• Strong relationship, collaborative skills, time management and organizational skills.

Experience Preferred
• Experience with transaction switching and Mastercom (payment disputes) product and a deep understanding of how payments work is a plus
• Understanding of RESTful API and Microservices architectures.
• Proven experience with SAFe (Scaled Agile Framework)
• Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent experience.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.