L3 Support Engineer

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.  

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Job Description

Join SUSE's globally distributed L3 team of expert Linux developers who serve as the technical backbone for resolving critical software defects reported by enterprise customers and partners. Our team orchestrates complex defect resolution processes across SUSEs product ecosystem, from deep kernel-level issues to sophisticated cloud infrastructure challenges, encompassing applications, web servers, storage solutions, and the intricate networking technologies that bind these systems together.

You are a Linux enthusiast with curiosity for understanding complex systems and interest in learning from others. Your troubleshooting skills enable you to work on technical challenges across Linux and open-source environments. You thrive in collaborative, cross-functional teams while tackling intricate bugs and system-level problems, working both independently and alongside other Linux engineers. 

As an L3 Support Engineer, you will handle critical technical initiatives including:

• Problem Resolution: Evaluate, reproduce, and analyze customer-reported scenarios and code defects

• Technical Collaboration: Work with cross-team bug resolution processes while actively contributing to solution development and implementation

• System Analysis: Conduct technical analysis of issues in Linux-based software products, with focus on kernel and networking components

• Code Development: Develop, test, and publish patches and fixes for production systems

• CVE Management: Support the kernel sentinel team in managing high-volume CVE assessments and coordinate backporting efforts for SLE customers

• Infrastructure Evolution: Contribute to the strategic development of software infrastructure that drives team operational excellence

• Customer Support: Provide L3 support to Technical and Premium customer support teams

You have experience in problem-solving with the ability to take ownership of technical issues. Your core skills include:

• Programming Skills: Experience in C programming, debugging, and code analysis

• Linux Experience: Hands-on experience with Linux systems

• Networking Knowledge: Understanding of TCP/IP and networking technologies

• Kernel Understanding: Knowledge of Linux kernel concepts and debugging techniques

• Communication Skills: Good verbal and written English communication skills

• Debugging Skills: Knowledge of Linux debugging tools and techniques

• Professional Skills: Strong analytical and organizational skills

• Containerization: Hands-on experience with container technologies and orchestration platforms

• Adaptability: Demonstrated ability to rapidly acquire new technologies and adapt to evolving technical landscapes

• Independence: Ability to work with minimal supervision while maintaining quality standards

The following additional skills significantly strengthen your candidacy:

• Scripting Languages: Proficiency in Perl, Python, Bash, or other automation languages

• Programming Versatility: Knowledge of C++, assembly language, or other low-level programming languages

• Kernel Development: Understanding of Linux kernel internals and development practices

• Package Management: Experience with RPM packaging, distribution management, and software deployment

• Virtualization Technologies: Experience with XEN, KVM, QEMU, Libvirt, and related virtualization platforms

• Cloud Platforms: Experience with Azure, Google Cloud Platform, Hyper-V, and other enterprise cloud technologies

• Open Source Contribution: Active participation as an open-source community contributions

• Hardware Integration: Strong understanding of hardware architecture and its interaction with operating system components

This role represents a unique opportunity to work at the intersection of enterprise software support and cutting-edge Linux development, where your expertise directly impacts thousands of enterprise customers worldwide. You'll be part of a team that values technical excellence, continuous learning, and collaborative problem-solving in a truly global environment.

No visa sponsorship supported

Job

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

SUSE Values 

• Choice

• Innovation

• Trust

• Community