The Key Account Manager supports marketplace accounts by monitoring performance, ensuring KPIs are met, resolving complex issues, and building client relationships for optimal productivity.
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.
About the job
The Key Account Manager is responsible for providing support to the assigned marketplace accounts under the Key Accounts (KA) Team. Managers under KA are expected to monitor the marketplace accounts’ overall performance and operational health to ensure that the desired contractual and commercial KPIs are met. This role will serve as a high-level escalation point for associates in handling and resolving more complex issues or concerns. In addition, managers are expected to closely monitor the team’s required output, compliance to regulations and work instructions. In building a high-functioning team, managers must also conduct regular performance reviews and provide recommendations to improve employee morale and productivity.
Main Duties
- Maintains regular alignments with all marketplace accounts and sub shippers in the market area to ensure high levels of client satisfaction
- Monitors and ensures that Ninja Van is providing highest efficiency and productivity across the parcel journey.
- Has overall responsibility for maintaining strong business relationships and ensuring optimal performance of the assigned marketplace accounts and sub shippers.
- Manages, develops, and maintains business relationships with existing and potential clients.
- Builds and establishes a strong relationship and develops a rapport with the client, provides support, and acts as a link between the client and Ninja Van.
- Works closely with internal departments and stakeholders to resolve any operational issues for the client.
Qualifications
- BS/BA Degree in any field
- At least 3 year(s) of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination
- Proficient in Microsoft Office Suite (especially Excel and Spreadsheets)
- Must be able to present information to clients and address business concern of the said client (content management)
- Proficient in English or Tagalog and with advanced business writing skills
- With relevant product or industry knowledge
- Analytical skills, product management skills, and process improvement
- Excellent interpersonal skills
- Adept multi-tasker with the ability to quickly prioritize and effectively delegate tasks
- Ability to work across functions and in a matrix organization
Top Skills
Excel
Microsoft Office Suite
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