Manage and grow strategic customer accounts through retention, revenue growth, contract renewals, and expansion opportunities. Build relationships with decision-makers, coordinate internal teams, conduct customer reviews, resolve issues, negotiate agreements, and maintain account plans, forecasts, and CRM records. The role requires strong commercial awareness, communication, prioritization, customer service, sales performance, and target achievement.
At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.
Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.
As a Key Account Manager, you will be responsible for managing and growing relationships with Culligan Ireland's key customers. You will focus on customer retention, revenue growth, contract renewals, and identifying new opportunities within existing accounts, while ensuring an exceptional customer experience. Working closely with internal teams, you will act as a trusted partner to customers and help drive long-term business success.
What this role involves:
- Managing a portfolio of strategic or high-value accounts.
- Building strong relationships with key decision-makers and stakeholders.
- Identifying opportunities to grow revenue through additional products, services, and contract renewals.
- Acting as the main point of contact between the customer and the business.
- Coordinating with internal teams such as service, operations, customer care, finance, and logistics to ensure customer requirements are met.
- Conducting regular customer reviews and business meetings.
- Monitoring customer satisfaction and proactively resolving issues.
- Negotiating contract renewals, pricing, and service agreements.
- Developing account plans to support long-term customer retention and growth.
- Maintaining accurate records, forecasts, and opportunities within our CRM systems
Requirements
What we're looking for:
- Strong ability to handle a range of diverse and competing priorities
- Demonstrating strong commercial awareness
- Good oral and written communication skills
- Competent in using Microsoft Office tools, especially Excel
- A proven track record of managing Key Customer relationships
- A proven track record of providing excellent customer service and sales results
- Demonstrated strong ability to consistently achieve targets
Benefits
What we can offer:
- OTE €60k - €65k
- Company Car
- Monday - Friday Days working pattern
- 23 days' holiday + Bank Holidays - increasing with long service
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Shopping discounts with Perks at Work
- 24 hours access to Employee Assistance Programme
- Volunteering Day
- Employee support network and mental health assistance
- Opportunity for career progression
- Commission Scheme
Similar Jobs
Aerospace
Manages strategic customer accounts and serves as the primary customer liaison. Coordinates supply chain, logistics, planning, inventory, operational, and cross-functional business initiatives. Supports forecasting, demand planning, program execution, process improvement, performance reporting, and customer satisfaction. Collaborates with Supply Chain, Operations, Finance, Engineering, and Commercial teams while monitoring service, cost, and operational metrics.
Top Skills:
Business SystemsErp SystemsExcelMS OfficeMicrosoft PowerpointOperational Reporting ToolsSales And Operations Planning (S&Op)
Healthtech
Own a portfolio of NHS and HSE accounts, driving client satisfaction, renewals, retention, and account growth. Build relationships with clinical, operational, and executive stakeholders; identify expansion opportunities; lead business cases and commercial conversations; oversee implementations, project plans, reporting, SLAs, product adoption, and pathway launches. Coordinate cross-functional Product, Clinical, Patient Support, Logistics, Engineering, and Commercial teams to deliver client outcomes.
Top Skills:
CRMEhr IntegrationHubspotJIRALightdashLooker
Healthtech
Owns national pharmaceutical accounts across Ireland, developing strategic account plans, engaging specialist healthcare stakeholders, improving patient access, identifying growth opportunities, and driving commercial performance. Uses customer insights, analytics, territory management, and cross-functional collaboration to deliver business objectives within a specialist therapy area, preferably neurology or multiple sclerosis.
What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
