Supports senior account managers with day-to-day customer relationships across a portfolio of travel and hotel accounts. Monitors account performance, maintains communication, supports contracting and data accuracy, handles first-line customer requests, escalates complex issues, and keeps CRM records current. The role also identifies opportunities, works toward targets, and collaborates across departments while developing travel-tech account management experience.
Description
About HyperGuest
HyperGuest builds the technology powering hotel and travel-partner connectivity for the international travel industry. We're growing fast, and we're hiring a Junior Account Manager to support our account management team as we expand.
The Role
As Junior Account Manager, you'll support the day-to-day relationship management of a portfolio of customer accounts, working closely with a senior Account Manager. You'll be a point of contact for routine account needs and help keep operations running smoothly across departments. This is a good entry point into travel-tech account management, with room to take on more account ownership as you build up experience.
Responsibilities- Support day-to-day account relationships for a portfolio of customers, under guidance from a senior team member
- Monitor account performance (volume, revenue, contract values) and flag notable trends or issues to the team
- Maintain regular communication with accounts to support connectivity and identify potential opportunities
- Support the contracting process between travel partners and hotels and data accuracy
- Handle first-line customer service requests; escalate complex issues to senior Account Managers or other departments
- Keep CRM records accurate and up to date
- 1 year experience in travel, travel-tech, hotel online distribution, or a related customer-facing role
- Some exposure to sales or account management concepts
- Organized, proactive, and eager to learn
- Comfortable working toward targets with support from the team
- Familiarity with Google Suite (Gmail, Drive, Docs, Slides, Slack)
- Basic MS Excel skills, with willingness to build these up quickly
- Excellent English; other languages a plus
- Good communication skills and a team-player attitude
- Self-starter mindset
- Nice to have: exposure to CRM tools (Zoho, Salesforce, or similar); familiarity with reading system logs
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