Squarespace Dublin is seeking an IT Support Engineer to join and support the local IT team. The ideal candidate will provide essential IT support for our Dublin office during their working hours. This role is an entry level position and will focus on delivering high-quality assistance to staff with day-to-day technical issues.
You will work out of our Dublin office and reports to the Director of IT in New York City.
You'll Get To…- Provide high quality support to Squarespace staff, both in the office and remote, in areas such as: Mac/OS X, AV, printers, basic networking issues, remote access, internal web applications, and mobile devices
- Assist staff and guests with phone, video and/or video conferencing equipment
- Help run and update local video conferencing solutions and other telecommunications channels used within the Dublin office during working hours
- Assist with onboarding new hires in the Dublin office by assisting with the provisioning of computers, new accounts, and building access, likely in collaboration with a full-time team member
- Assist with asset management (computers, monitors, other hardware, software licenses, etc.) for the Dublin office, potentially focusing on specific tasks or a subset of assets.
- Provide basic administration and support for common business applications such as Google GSuite, Atlassian, Dropbox, Microsoft Office, and Slack. The level of administrative access and support may be focused on local needs.
- Troubleshoot software and hardware issues for OS X machines
- Experience as part of an IT team is beneficial. Experience within a remote team.
- Experience with troubleshooting both software and hardware of OS X machines
- Familiarity with administration and support of business applications such as: Google GSuite, Atlassian, Dropbox, Microsoft Office, Slack, Okta, Atlassian etc.
- Basic understanding of VPN and VoIP setup/troubleshooting.
- Familiarity with troubleshooting LAN and wireless networks.
- Basic understanding of information security best practices
- Experience with fleet management (JAMF) systems and basic system imaging and/or package management (Homebrew, Autopackage, etc.)
- Experience producing webcast ready AV control rooms for large presentation spaces
- Basic understanding of information security best practices
- Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision
- Life and Income Protection
- Fertility and adoption benefits
- Headspace mindfulness app subscription
- Global Employee Assistance Program
- Pension benefits with employer match
- Flexible paid time off
- 26 weeks paid maternity leave & 12 weeks paid paternity leave
- 2 weeks paid family care leave
- Education reimbursement
- Employee donation match to community organizations
- 8 Global Employee Resource Groups (ERGs)
- Free lunch and snacks
- Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.
Our CommitmentToday, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.
Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.
Top Skills
Squarespace Dublin, Dublin, IRL Office
The Squarespace Dublin office was founded in 2013. The 24,589-square-foot office space, Squarespace House, is located in the bustling heart of Dublin city centre, a stone's throw from St. Stephen’s Green and George’s Street. Squarespace occupies four floors with a dedicated entrance, lobby, and roof
Dublin Engineering
Founded and run by an engineer, Squarespace is dedicated to fostering an environment where the most talented engineers can do their best work. Our engineering teams create solutions that enable our customers to pursue their entrepreneurial dreams. We invest in modern tools, are not afraid to launch bold new products and adapt the way we work to accommodate our scale. Here, you’ll help grow a large-scale architecture that services millions while operating in an environment that maintains the attitude of a startup. The Squarespace Dublin office was founded in 2013. The 24,589-square-foot office space, Squarespace House, is located in the bustling heart of Dublin city centre, a stone's throw from St. Stephen’s Green and George’s Street Square
