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WHO WE ARE:
EOS IT Solutions is a leading IT and global video collaboration company. We specialise in innovative IT and video conferencing solutions, which empower businesses and organizations throughout the world. With teams of qualified IT support engineers, EOS IT Solutions offers a fast and reliable service to our clients.
6 Month Fixed-term contract
POSITION OVERVIEW:
We are seeking a Level 1 IT Operations Specialist to support our client’s Dublin office, serving as the first line of technical support for their employees. Reporting to the customer’s Global IT Operations team, this individual will ensure seamless day-to-day IT operations across devices, applications, and systems. The role will directly support both local and global IT infrastructure, automation initiatives, and workplace technology, helping deliver outstanding user end-user experience.
The successful candidate will be a proactive problem-solver with strong technical acumen and a passion for customer service. They will manage hardware provisioning, SaaS administration, and user lifecycle processes, while maintaining close collaboration with global IT teams to ensure alignment on policies, workflows, and tooling. This role is central to delivering a five-star IT experience that empowers our client’s employees to work efficiently and securely.
WHAT YOU’LL DO:
Operational Support
- Act as the first point of contact for internal IT support requests in Dublin, resolving hardware, software, and account-related issues.
- Deliver exceptional support across the full employee lifecycle—onboarding, day-to-day troubleshooting, and offboarding.
- Lead setup and provisioning of end-user hardware (Apple, Windows, peripherals) and maintain device lifecycle records using asset management tools (e.g., Oomnitza, Jira).
- Run new hire onboarding sessions, ensuring employees are equipped with the right tools and access from day one.
Systems Management
- Manage user provisioning and deprovisioning across the client’s SaaS ecosystem, ensuring compliance and security via platforms like Okta, Google Workspace, Jamf, Intune, and GitHub.
- Maintain and improve IT support documentation an internal knowledge base to promote employee self-service.
- Collaborate with global IT Operations to align on policies, workflows, and new tooling initiatives.
Skills and Abilities:
- Strong troubleshooting skills for hardware and SaaS applications.
- Hands-on experience with Jamf and Okta administration or similar platforms.
- Familiarity with asset management systems and SaaS administration.
- Excellent interpersonal and communication skills—able to translate technical issues into user-friendly solutions.
- Ability to work independently in a fast-paced environment, managing multiple tasks with attention to detail.
- Experience supporting Mac and Windows environments, including device setup and lifecycle management.
- Comfortable using collaboration tools such as Slack, Google Chat, Webex, and Jira.
WHAT YOU NEED TO SUCCEED:
- 2+ years of experience in IT support or operations, ideally in a fast-paced tech environment.
- Proven ability to deliver high-quality support and maintain strong documentation practices.
- Familiarity with ticketing systems (e.g. Jira, Zendesk)
- Preferred Certifications:
- CompTIA A+
- CompTIA ITF+ (IT Fundamentals)
- Google IT Support Professional Certificate
- Microsoft Certified: Endpoint Administrator Associate
- Jamf Certified Associate
- Okta Certified Professional
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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