IT Helpdesk

PLAY, GROW and WIN

To be a part of Virtuos means to be a creator.  

At Virtuos, we harness the latest technologies to make games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our founding in 2004. 

Virtuosi is a team of experts – people who have come together to share their mutual passion for making and playing games. People with the same enthusiasm for exploring new ideas and the constant drive to excel in their field. People who believe in earning success through dedication.

At Virtuos, we are at the forefront of gaming, creating exciting new experiences daily. Join us to Play, Grow and Win – together.

ABOUT THE POSITION

• Act as the primary point of contact for daily IT issues, handling and resolving tickets for employees through company's ticketing system and internal comms.
• Provide IT solutions to employees in non-technical and comprehensible terms. 
• Prepare new equipment by performing imaging, asset tagging, and hardware and software installation. 
• Install, troubleshoot and upgrade/replace computer hardware parts as required.  
• Keep and maintain asset inventory up to date, including but not limited to tracking hardware, software licenses and other relevant equipment, to ensure accurate records and efficient resource management.
• Assist with the management of IT tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency. 
• Ensure follow-up on issues and requests. 
• Work closely with senior members of IT department to diagnose and resolve complex issues and optimise support processes.  
• Ensure Security best practices are applied on all workstations & laptops. 
• Assist with project management tasks, such as planning, coordination, and implementation of new technologies or service enhancements. 
• Maintain current documentation of internal systems and knowledge base articles for both the IT team and end-users. 
• Ensure adequate meeting room configuration. Configure and deliver technical support for company-wide events. 
• Take initiative to identify and implement solutions that optimise workflows and reduce resolution times. 
• Ensure consistent desktop setups and tidy cable management across all user workstations. 
• Other tasks as assigned.  

• Minimum of 2 years’ experience in IT support environment and technical support to end users. 
• Experience managing Windows Active Directory and productivity services (Office 365, Azure). 
• Expertise in Windows devices support (PC and laptops). 
• Knowledge of latest PC hardware (Motherboards, CPU, Graphics cards). 
• Good knowledge of Computer Hardware & Software installation/troubleshooting. 
• Basic knowledge of Networking and Cabling. 
• Ability to make decisions quickly and work autonomously, as well as work effectively in a fast-paced changing environment. 
• Excellent customer service, interpersonal, communication, and organisational skills with the ability to multi-task are essential. 
• People-oriented approach combined with excellent problem-solving abilities and strong relationship-building skills. 
• Ability to securely manage sensitive data, ensuring compliance with various policies and maintaining confidentiality at all times.  
• Strong problem-solving and analytical skills, with a proactive approach to identifying and addressing potential issues before they arise. 
• Good English skills (spoken and written).

Desirable: 

• Experience in the Video Games Industry. 
• Possess industry-recognised certifications such as Microsoft, CompTIA. 
• Experience setting up and troubleshooting consoles’ development kits.