IT Graduate (12-month FTC)

• Enterprise IT Operations
• Cloud Technologies (Microsoft Azure)
• Microsoft 365 Administration
• Cyber Security Operations
• Audio Visual & Collaboration Technologies
• IT Service Management (ITIL)
• Infrastructure and Network Operations
• Automation and Operational Excellence
• Professional Services Technology Environments

Key Responsibilities

• Provide first-line support for all Audio Visual (AV) and Unified Communications technologies.
• Support meeting rooms, boardrooms, collaboration spaces, and event facilities, responding rapidly to AV incidents to minimise disruption to the firm and client activities and liaising with AV vendors, service providers and/or internal teams where required.
• Configure, troubleshoot, and maintain Microsoft Teams Rooms, video conferencing systems, digital signage solutions, audio systems and microphones, display screens and projectors
• Provide white-glove support for internal and client-facing meetings, presentations, webinars, and events, assist with meeting room testing and readiness checks to ensure rooms are operational before scheduled meetings.
• Support the implementation and rollout of new AV and collaboration technologies.
• Maintain AV asset inventories and documentation.
• Assist in producing user guides and training materials for collaboration technologies.

• Provide first and second-line support to users for hardware, software and business applications.
• Log, update, and manage incidents and service requests through the IT Service Management (ITSM) platform.
• Assist with troubleshooting desktop, laptop, mobile device, and peripheral issues.
• Support the setup, deployment, and maintenance of user devices.
• Monitor and triage users’ tickets and escalate complex issues when required.

• Assist in supporting Microsoft 365 services, including Exchange Online, MS-Teams, SharePoint Online, OneDrive and Microsoft Entra ID.
• Support infrastructure teams in maintaining Windows Server environments, Active Directory, Network services and Cloud platforms
• Assist with routine operational checks and maintenance activities.
• Assist in documenting systems, procedures, and configurations.

• Support IT security initiatives and operational security controls.
• Assist with security monitoring and alerts/incidents investigations.
• Participate in vulnerability remediation, patch management, and endpoint security activities.
• Promote security best practices across the business.

• Identify opportunities to automate operational tasks.
• Assist with scripting and automation activities using tools such as PowerShell.
• Support process improvement initiatives aligned with ITIL best practices.
• Contribute to documentation and knowledge management activities.

• Participate in IT projects and technology deployments.
• Assist with testing, implementation, and user adoption activities.
• Support project documentation and reporting.
• Work with internal stakeholders and technology vendors when required.

Skills, Knowledge and Expertise

• Bachelor’s degree in computer science, Information Technology or related field AND
• Previous experience in a similar role with hands-on Audio Visual, Microsoft technology stack and operations experience in a professional or corporate setting.
  

• Strong interest in Audio Visual and collaboration technologies.
• Exposure to / knowledge of one or more of the following technologies would be advantageous: Microsoft Windows 11, Microsoft 365, Microsoft Intune, SharePoint Online, Active Directory, Microsoft Entra ID.
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
• Understanding of Cybersecurity fundamentals.
• PowerShell scripting and automation experience.
• Excellent customer service and communication skills.

• Experience supporting Microsoft Teams Rooms.
• Crestron, Logitech, Poly or Cisco room systems and digital signage platforms.
• Understanding of IT Service Management (ITIL) fundamentals

• Demonstrated critical thinking, troubleshooting and problem-solving skills to complex technical problems.
• Excellent interpersonal, written, and verbal communication skills in English to both technical and business audiences (individual or group).
• Strong customer service mindset.
• High-quality documentation skills and process-oriented approach.
• Ability to complete assignments with minimal direction.
• Ability to work independently and as part of a team.
• Strong attention to detail and a methodical approach.

• Collaborative mindset and who can work independently or more often as part of a diverse team and group of internal and external stakeholders.
• Exceptional aptitude for dealing with ambiguity, unexpected emergencies, frequent interruptions, and competing deadlines (must be able to work overtime and weekends when necessary).
• Proactive, flexible and adaptable disposition with a willingness to work hands-on, demonstrating attention to detail and the ability to take ownership of individual and team’s work.
• Innate curiosity and willingness to learn and evolving technology environment on an ongoing basis develops knowledge base and skill set beyond that called for by immediate tasks and continually push the ‘knowledge envelope’.
• A continuous improvement mindset, continually critically evaluating results to drive improvements of processes and / or methods and/or underlying technology direction.

Benefits

• Competitive salary
• 25 days annual leave
• Immediate pension scheme
• Wide-ranging opportunities for involvement in internal committees
• Comprehensive health and wellness benefits including full gym and wellness programme.

About
Arthur Cox is one of Ireland’s leading law firms and provides a comprehensive service to an international client base ranging from multinational organisations, banks and financial institutions, established global leaders to government agencies and new players in emerging industry sectors. Our story has been defined by our progressive outlook. For over 100 years, the firm has led the way in the legal field in Ireland, delivering the best service and support for our clients. With an independent, entrepreneurial spirit of innovation leading the way. Arthur Cox LLP is an equal opportunities employer.  We value diversity and encourage applications from all sections of society.   Please advise if you have any additional requirements, we will happily assist.  Any information disclosed by you in this regard will be kept strictly confidential and shared within the firm only as necessary and with your consent.  Reasonable accommodations provided for the purposes of your interview or which you may require during your employment will not be taken into account in hiring decisions.